Title: *** password redacted *** ; cannot create a user Last modified: April 4, 2023 --- # *** password redacted *** ; cannot create a user * [Anita](https://wordpress.org/support/users/bbllr87/) * (@bbllr87) * [3 years, 3 months ago](https://wordpress.org/support/topic/password-redacted-cannot-create-a-user/) * Hi, * I installed version 3.4.7 on a staging area so that I could implement the changes for resetting a password via a link but am having trouble. I was using WP6.2 but have also downgraded to 6.1.1 and retried and am getting the same problems. * **Problem 1** [https://essatest.org.uk/my-events/login/](https://essatest.org.uk/my-events/login/) When I try to reset the password I get “*** password redacted ***” in the message text, even when I have no text in the email. As the site is a staging area, no emails are actually sent; I am viewing this in the Log Emails plugin which saves the emails to the database instead of sending them. * **Problem 2** [https://essatest.org.uk/groups/holiday-activities/#may](https://essatest.org.uk/groups/holiday-activities/#may)( change the Qty on an event, and select “Add to Event Cart” -> Proceed to Registration- > “Create an Account”I cannot create a new user. I can fill in all the fields, but just get a message, “An error occurred while processing your request!” I have looked in all the error_log files I can find, and turned on debugging in wp-config, but I can’t see the cause of this error. * _Customisations_ The only customisations that have been made use the wpmem_default_text filter to change all references to “user registration” to “account”. This was because the event plugin also uses “registration” and it was rather confusing. * Are you able to suggest what might be wrong? * Thanks, * Anita * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpassword-redacted-cannot-create-a-user%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Chad Butler](https://wordpress.org/support/users/cbutlerjr/) * (@cbutlerjr) * [3 years, 3 months ago](https://wordpress.org/support/topic/password-redacted-cannot-create-a-user/#post-16626570) * So, assuming that you’re getting a literal “*** password redacted ***” and not that you’re redacting that from your post, I’m not sure what to tell you on that one. There is no such string in the WP-Members plugin anywhere. Assuming that your form at [https://essatest.org.uk/my-events/login/](https://essatest.org.uk/my-events/login/) is the WP-Members form (and/or if the password reset is the WP-Members password reset). If it’s from another plugin (which is possible – considering that it sounds like you’re also integrating this with an events manager), then you may need to look at that plugin first. I’d suggest testing with whatever it is deactivated to see if you get the same result. * Similarly, with the registration process. “An error occurred while processing your request” does not exist in the WP-Members plugin. There is a similar error string (“There was an error processing the form”), but not the one you’ve noted. So I wouldn’t be able to trace that either – this would be the same suggestion as the above – you may need to see if this is related to another plugin first. * Thread Starter [Anita](https://wordpress.org/support/users/bbllr87/) * (@bbllr87) * [3 years, 3 months ago](https://wordpress.org/support/topic/password-redacted-cannot-create-a-user/#post-16630090) * Hi Chad, * Thanks for such a quick response. * Yes, I’m getting a literal “*** password redacted ***” string. And yes, I’m using wpmem shortcodes. I downloaded the php files on the site and searched for those two strings. * Problem 1 – Solved. Cause: Log Emails plugin, the very plugin I was using to stop emails being sent from a staging site! Fix: Replace with FluentSMTP and disable emails. * Problem 2 – Solved but don’t know why. Cause: WP Bruiser option to protect registration form. Deactivating that option allows successful registration. Presumably something checks the domain as it works on the live site. * Thanks again for your suggestions. * Anita * Plugin Author [Chad Butler](https://wordpress.org/support/users/cbutlerjr/) * (@cbutlerjr) * [3 years, 3 months ago](https://wordpress.org/support/topic/password-redacted-cannot-create-a-user/#post-16633709) * Thanks for the update. Glad to hear you were able to resolve the problems! * I’ve noted the WP Bruiser item for review. * Thread Starter [Anita](https://wordpress.org/support/users/bbllr87/) * (@bbllr87) * [3 years, 2 months ago](https://wordpress.org/support/topic/password-redacted-cannot-create-a-user/#post-16655421) * Is there any way to set a parameter within a shortcode to hide the link to the“ Forgot username” form? * It’s displayed for a non-logged in user whether I use either of these shortcodes: [ wpmem_profile register=hide][wpmem_form password] * I don’t see a way from reading the docs or looking at the code, so thought I’d ask. * Thanks, * Anita Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘*** password redacted *** ; cannot create a user’ is closed to new replies. * ![](https://ps.w.org/wp-members/assets/icon-256x256.png?rev=1226414) * [WP-Members Membership Plugin](https://wordpress.org/plugins/wp-members/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-members/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-members/) * [Active Topics](https://wordpress.org/support/plugin/wp-members/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-members/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-members/reviews/) * 4 replies * 2 participants * Last reply from: [Anita](https://wordpress.org/support/users/bbllr87/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/password-redacted-cannot-create-a-user/#post-16655421) * Status: not resolved