Title: Password Problem .. need help
Last modified: August 21, 2016

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# Password Problem .. need help

 *  [fatjay](https://wordpress.org/support/users/fatjay/)
 * (@fatjay)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/)
 * Hi
 * i have a single user who i cant change his passwort or reset it..
 * i tested it with other new and old users all works fine… but 1 user just can’t
   reset his password…
 * how i can fix that problem ?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805406)
 * You could try one of these methods:
 * [http://codex.wordpress.org/Resetting_Your_Password](http://codex.wordpress.org/Resetting_Your_Password)
 *  Thread Starter [fatjay](https://wordpress.org/support/users/fatjay/)
 * (@fatjay)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805408)
 * i have a USER not my admin password… only this USER have this problem.. and even
   as a admin i cant change his password…
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805417)
 * Have you tried taking a look at/changing the user data (phpMyAdmin?) directly
   from the database?
 *  Thread Starter [fatjay](https://wordpress.org/support/users/fatjay/)
 * (@fatjay)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805418)
 * no i didnt… but how i can find this users in the whole database of 1000 users..?
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805422)
 * You know the user name – and – or the email address? Both of which I assume need
   to be unique?
 *  Thread Starter [fatjay](https://wordpress.org/support/users/fatjay/)
 * (@fatjay)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805423)
 * yes.. i do… and yes they are unique
 * btw you know how that problem can even happen ?
 * is it a common random error in wordpress ?
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805429)
 * To be perfectly honest, I’ve never had it happen, and have no idea what might
   have caused it.
 * [edit] ..OOPS! Sorry about that, middle of a T/Storm and lost power.
 * I’m not an SQL guy, but I think either of these queries might put you onto the
   user’s data.
 * select * from ‘wp_users’ where ‘user_nicename’=’username’
 * select * from ‘wp_users’ where ‘user_email’=’user@mail_address.com’
 * …then if you’re using phpMyAdmin you can probably use the same method described
   in instructions in the link WPyogi posted to reset the users password and see
   if that solves the problem or not.
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805447)
 * Or maybe..
 * select * from wp_users where user_nicename=’username’
 * select * from wp_users where user_email=’mail_address.com’
 * I’m not very good with query statements.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Password Problem .. need help’ is closed to new replies.

## Tags

 * [reset](https://wordpress.org/support/topic-tag/reset/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 8 replies
 * 3 participants
 * Last reply from: [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * Last activity: [13 years ago](https://wordpress.org/support/topic/password-problem-need-help/#post-3805447)
 * Status: not resolved

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