Support » Installing WordPress » password not working

  • hi guys i am trying to install for the 1st time but i cant get past the password on the install page i have used the default that was supplied on the setup page and admin
    any ideas


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  • Ryan Cowles


    Do you have access to the email address that was entered as the site administrator? And if so, do you see an option to reset the password? If so, just click that link and then you will receive an email that allows you to change your password.

    thanks Ryan non of this is making any sense at the moment i have tried to copy a screen shot and upload it to here so you can see what i am doing but dont seem to be able to

    Ryan Cowles


    Hm… Did you originally setup the WordPress installation, or did someone else? Installation requires an email address. If you have access to that email address, you should be able to reset the password.

    A screenshot or any more info would be helpful.

    You can use to upload a screenshot and share it on the forum.

    I’ve just received a new password but WordPress is not accepting!



    Forum Moderator

    @atkin5 – it works better here if you start a new thread and include a bit more detail about your issue and a link to your site –

    I am using ipage which allows wordpress to be installed. I am very new to wordpress and tried to publish the first through the customize website selection. When I am done, I tried to save & publish but it says that my session has timed out and needed me to log-in again. However, immediately after I log-in, it returns me into the time out window and asks for a log-in again. What have I done wrong? How to rectify this matter?


Viewing 7 replies - 1 through 7 (of 7 total)
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