Title: Password Keeps Randomly Changing
Last modified: September 1, 2016

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# Password Keeps Randomly Changing

 *  [joyb07](https://wordpress.org/support/users/joyb07/)
 * (@joyb07)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/password-keeps-randomly-changing/)
 * First, is there any way to contact someone from Word Press directly? I’m finding
   this to be the most non-intuitive program I have used in years.
 * Secondly, for some reason, I find myself having to change my password literally
   EVERY TIME I log into my website’s admin page. This is what happens:
 * I’ll input my password, get the wrong password message, click Forgot Password,
   input the temp one they give me, go into Users and change it, IMMEDIATELY jot
   down the new password I created, log out, and successfully immediately log back
   in with the new password. But then, give it a week or two when I try to log in
   to my admin page with that same new password I wrote down and Word Press doesn’t
   recognize it. And so I’m right back in the same cycle. I’ve gone through this
   at least 10 times.
 * I don’t have this problem with any of the other gazillions of website I use that
   require logging in (aka this is not “user error”) and yes I am very careful to
   type my password correctly. In fact, more careful than normal considering I am
   anticipating this problem every time I am about to attempt to log in.
 * By the way, I had a theme developer try to log in to my page to clean up some
   issues but they could never seem to get into my page because apparently there
   was another version of this tricky password game: where this time I could log
   in just fine with the credentials I gave them but they could not. Exact same 
   credentials, just wouldn’t work on their end. Why would this happen???
 * If anyone can help, I’d really appreciate it, but at this point I think this 
   is best described as a venting session. I’m really frustrated and ready to just
   find another site; I’m fed up with Word Press. I should be speaking with customer
   service/tech support on this issue, not being forced to post it in a forum.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years, 10 months ago](https://wordpress.org/support/topic/password-keeps-randomly-changing/#post-7586234)
 * > I should be speaking with customer service/tech support on this issue, not 
   > being forced to post it in a forum.
 * WordPress.org distributes free software. Support is provided by volunteers who
   do this because they like WP and want to support the community. Please be gentle
   with us.
 * WordPress does not automatically change your password. If it is, in fact, changing
   it could be that you have some plugin installed that changes it for some security
   purpose or it could be that you’ve been hacked.
 * Also, if your browser is set to remember the password for the site, delete your
   site from the list of saved passwords, just in case your browser is borked.
 * For now, let’s just start by listing the plugins you’ve installed. It would also
   help if you posted a link to your site.
 *  Thread Starter [joyb07](https://wordpress.org/support/users/joyb07/)
 * (@joyb07)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/password-keeps-randomly-changing/#post-7586239)
 * Hi Sterndata,
 * Thanks so much for getting back to me! Well that makes sense. I didn’t realize
   there wasn’t an actual Word Press team out there somewhere that could help me.
   No ‘tude at the volunteers; I appreciate you guys’ help!
 * But no, I hadn’t considered that my site had been hacked. Darn, I hope that isn’t
   the case. I think it may very well be.
 * Unfortunately, although I just changed my pw less than an hour ago, I’m not able
   to get back in to check to see what plug-ins I have installed. SO, I think I’m
   calling it quits and letting a friend of mine build my website from another platform.
 * Again, thanks for your help! This accountant is staying in her lane from now 
   on and retiring from all website-building duties 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Password Keeps Randomly Changing’ is closed to new replies.

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [password](https://wordpress.org/support/topic-tag/password/)
 * [randomly](https://wordpress.org/support/topic-tag/randomly/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [joyb07](https://wordpress.org/support/users/joyb07/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/password-keeps-randomly-changing/#post-7586239)
 * Status: not resolved

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