Password is incorrect. Please try again.

Resolved NYESDigital
(@schoolsict)

1 year, 7 months ago

Hi there, when I go to log-in to the website for the first time after registering using the Ultimate Member system I always get ‘Password is incorrect. Please try again.’ as an error message.

I am able to register for an account on the website found here Register – North Yorkshire Pension Fund (nypf.org.uk) however when I get the email confirming the account has been approved and link to the login page and try logging in using the email and password I used on registering, it never works.

Currently using Version 2.6.2 and have the Ultimate Member – reCAPTCHA plugin also installed running version 2.3.1.

The website is running WordPress 6.2.2, the Divi Builder 4.21.0 and the server in which the website is hosting on is using the following:

OS: CentOS Linux 7.9.2009 (Core)

Product: Plesk Obsidian – Version 18.0.52 Update #3, last updated on May 18, 2023 03:49 AM

I have tried deactivating all the plugins within Ultimate Member, deactivating the Divi Builder to the default theme, enabling Debugging and checking any error log files but to no success.

If I manually reset the password in WordPress users, then I can successfully log in but that is not a feasible option as we need this product to run smoothly without manual intervention from administrators.

Any support on this promptly would be hugely grateful and thank you in advance.

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)

1 2 →

missveronica
(@missveronicatv)

1 year, 7 months ago

@schoolsict

From your Login and Registration pages HTML

<!– Performance optimized by Redis Object Cache. Learn more: https://wprediscache.com –>

<!– Dynamic page generated in 3.821 seconds. –>
<!– Cached page generated by WP-Super-Cache on 2023-06-01 16:42:48 –>

<!– Super Cache dynamic page detected but late init not set. See the readme.txt for further details. –>
<!– Dynamic Super Cache –>
<!– Compression = gzip –>

Disable WP Plugin (WP-Super-Cache), CDN and Web hosting server caching for the UM Pages.
Clear also your web browser cache.

https://docs.ultimatemember.com/article/1595-caching-problems

Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

Hi @missveronicatv

I have added the exceptions to the WP Super Cache Plugin as provided in the documentation you sent through:
https://nyes.digital/wp-content/uploads/2023/06/screenshot-2023-jun-2.png

However am still getting the ‘password is incorrect. Please try again.’ issue as shown below:
https://nyes.digital/wp-content/uploads/2023/06/screenshot-2023-jun-2-1.png

Disabling the plugin does not resolve the issue as previously tested and deleting all browser cache and history.

Have you got any more ideas on this, this is greatly appreciated. Thank you.
missveronica
(@missveronicatv)

1 year, 7 months ago
@schoolsict

I have made a Registration at your site and my account was deleted.

You have issues with a JavaScript on both Register and Login page getElementById("print-button")
```
document.getElementById("print-button").addEventListener("click", function(){
        var printContents = document.getElementById("print-section").innerHTML;
        var originalContents = document.body.innerHTML;
        document.body.innerHTML = printContents;
        window.print();
        document.body.innerHTML = originalContents;
    });
</script>
```
Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

Hi @missveronicatv – apologies we were not expecting that and we deleted it as we thought it was SPAM.

Please try again if that is okay – how do we fix the Javascript error you have referred too?

missveronica
(@missveronicatv)

1 year, 7 months ago

@schoolsict

Ask the JavaScript developer to test if the Print button exists.

Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

@missveronicatv – can you try registering again please – when I went to approve your membership it stated the following screenshots:
https://nyes.digital/wp-content/uploads/2023/06/screenshot-2023-jun-2-2.png
https://nyes.digital/wp-content/uploads/2023/06/screenshot-2023-jun-2-3.png

missveronica
(@missveronicatv)

1 year, 7 months ago

@schoolsict

Look at my Registration from the Backend at WP Users.

Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

@missveronicatv thank you for your help with this it is immensely appreciated – we had to restore the website from a backup so your user was no longer awaiting review.

Can you try registering one final time? Thank you in advance

Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

@missveronicatv – Approved go to your email confirming this and try logging in 🙂
missveronica
(@missveronicatv)

1 year, 7 months ago
@schoolsict

I think that you have a conflict with the “WP 2FA – Two-factor authentication for WordPress” plugin at your first attempt to login a new user.

After an UM request to set new password all logins are OK for me and the “WP 2FA” input is entered after submitting the UM Login page.

I will try to test with the “WP 2FA” plugin at my site.
- This reply was modified 1 year, 7 months ago by missveronica.
Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

@missveronicatv – that is correct, the 2FA plugin is required for the process of setting that up once logged in for the first time. The issue is that after being approved as a member/subscriber of the site the log-in always fails.

We are aware of the 2 work-arounds of resetting the password via the link or manually creating one in WP Users but this is not feasible.

Thanks for your support and look forward to the update

missveronica
(@missveronicatv)

1 year, 7 months ago

@schoolsict

After some initial configuration issues with “WP 2FA”,
now I can register new Users and login with the “WP 2FA” code
after the Admin approval without any issues.

Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

@missveronicatv I am pleased to read your site is working with the plugin and you can follow the registering pages.
Are you able to help my site any further? I have configured WP 2FA correctly and Ultimate Member which is what records the users.

Thanks

missveronica
(@missveronicatv)

1 year, 7 months ago

@schoolsict

I’m not working a lot with the “WP 2FA” plugin and their settings.
Maybe you should ask this question also in the “WP 2FA” support Forum at

https://wordpress.org/support/plugin/wp-2fa/

Thread Starter NYESDigital
(@schoolsict)

1 year, 7 months ago

@missveronicatv – the issue still happens even with all plugins disabled so cannot be a WP 2FA specific issue, thank you for your help so far on this it is greatly appreciated