PASSWORD HELP – I can login but I can't install updgrades or plugins

  • Resolved johnh@novarad.net

    (@johnhnovaradnet)


    13 years, 6 months ago

    I was hired to run the company blog, but I have a big problem. Using the admin username and password they gave me, I can login and can add/edit posts but I can’t get access to download upgrades and plugins. I have tried resetting the password but it still doesn’t work. Is there any way to retrieve this information or reset this passoword?

    please help!

    This is what I’m talking about:

    Connection Information
    Username/Password incorrect for ___

    To perform the requested action, connection information is required.

    Hostname
    Username
    Password
    Connection Type Connection Type FTP
    FTPS (SSL)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 6 months ago

    It’s asking for your FTP login credentials. If you don’t know your FTP login credentials, contact your hosting provider.

    Thread Starter johnh@novarad.net

    (@johnhnovaradnet)

    13 years, 6 months ago

    OK. Well my company hosts it on their own servers and around the same time I was hired, so was a new IT guy. Somewhere along the line, that information got lost. Guess we’ll just have to figure it out!

    Thanks, James.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 6 months ago

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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