Title: Password generated not working Last modified: March 24, 2017 --- # Password generated not working * [jdalen](https://wordpress.org/support/users/jdalen/) * (@jdalen) * [9 years, 6 months ago](https://wordpress.org/support/topic/password-generated-not-working/) * Hi, Using PM Members Pro as membership plugin and used your plugin to import 5100 users from our mailing list- csv formatted with columns for username, email, first_name, last_name * Read that passwords would be auto generated by WP and sent in email automatically. * Opted to send emails to all new users being imported, but not existing/updated users. * The email sent showed the member’s new password, but that password is not working. We are getting a few emails each day of members reporting that they tried to login with the username and password we sent, and the passwords are not working. I tested a few of them myself and then had to reset them in the backend. Really concerned that all 5000 received passwords that don’t work. We also see about 5 emails a day of members going in and using the password retrieval tool. * Any idea how this might have happened or ideas on how we might be able to fix on our side without needing to mass email everyone a new password to try? * (some users also reported not getting the email at all, but checked with server support and looked like they sent successfully – all those users so far have either [@hotmail](https://wordpress.org/support/users/hotmail/), @comcast or [@aol](https://wordpress.org/support/users/aol/) email addresses. They also seem to have issue with password retrieval link saying it is “not valid” when they click on it) * Primary concern is that everyone received their new login to our membership site and they are all incorrect. Any thoughts are appreciated! Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/password-generated-not-working/#post-8951358) * [@jdalen](https://wordpress.org/support/users/jdalen/), * Good morning, this is really strange, this plugin is working in thousend of sites and the password and link to reset password is also working in all of them. * Maybe you have some plugin that is modifying the standard behaviour of this one. * Sorry but from here is the only thing I can suppose. * Thread Starter [jdalen](https://wordpress.org/support/users/jdalen/) * (@jdalen) * [9 years, 6 months ago](https://wordpress.org/support/topic/password-generated-not-working/#post-8952758) * Is there a graceful way to re-send out the emails for all the members we imported with their password info without changing it (for those that have already reset their password)? * any ideas welcome! * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 6 months ago](https://wordpress.org/support/topic/password-generated-not-working/#post-8953442) * [@jdalen](https://wordpress.org/support/users/jdalen/), * No it isn’t from this plugin. And yes, the password can never be read from the database. * [whitehart](https://wordpress.org/support/users/whitehart/) * (@whitehart) * [9 years, 5 months ago](https://wordpress.org/support/topic/password-generated-not-working/#post-9124504) * I am also having the problem with passwords not working from this plug in is there any thoughts on what may be causing this? I have changed nothing recently except updated the pug in thanks * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [9 years, 5 months ago](https://wordpress.org/support/topic/password-generated-not-working/#post-9124844) * [@whitehart](https://wordpress.org/support/users/whitehart/), * Surely any other plugin is creating the conflict. * The password is generated, saved and sent. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Password generated not working’ is closed to new replies. * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png? rev=1174343) * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/) * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq) * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/) * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/) * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/) * 5 replies * 3 participants * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/) * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/password-generated-not-working/#post-9124844) * Status: not resolved