Support » Plugin: Import and export users and customers » Password erased when user updated with cvs

  • Resolved cari18

    (@cari18)


    Sorry it’s probably a usual question but I didn’t found the awswer yet.
    When I run a batch import it erases password of users updated.
    I mean I have to update some fields in user profile : it works well but users loose their password.
    I tried to add an empty field “user pass” in the cvs file but it didn’t solve my problem.
    Hope you could explain me how to update user fields without erasing their password.
    thank’s for your help!
    Cari

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Javier Carazo

    (@carazo)

    Good afternoon @cari18,

    Please read documentation tab, this is explained there:

    Passwords (column password) A string that contains user passwords. We have different options for this case:
    If you don’t create a column for passwords: passwords will be generated automatically
    If you create a column for passwords: if cell is empty, password won’t be updated; if cell has a value, it will be used

    Thread Starter cari18

    (@cari18)

    Thank you for your answer Javier.
    I already read this documentation and its why I precised in my previous post :

    “I tried to add an empty field “user pass” in the cvs file but it didn’t solve my problem.”

    Is fact the issue was that this field name is Password and User pass!

    Thanks and regards

    Plugin Author Javier Carazo

    (@carazo)

    Thanks to you!

Viewing 3 replies - 1 through 3 (of 3 total)
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