Title: Password encoding problem
Last modified: September 1, 2023

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# Password encoding problem

 *  [somePaulo](https://wordpress.org/support/users/finomeno/)
 * (@finomeno)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/password-encoding-problem/)
 * Hello, and thanks for the great plugin.
 * I’ve recently faced a problem when setting up an account in the plugin. It just
   wouldn’t authenticate no matter what despite webmail and various email clients
   accepting the credentials and logging in just fine.
 * After a couple of hours trying different things, I decided to change the password,
   and it worked. So I started digging, and it turns out that the % symbol is not
   getting encoded as is, but is viewed as a URL-encoded string together with the
   following two characters. In my case %Ff was disappearing from the Base64 encoded
   password string Postman stores in the DB. Replacing % with a different character(#
   in this case) did the trick for me.
 * Please fix this encoding issue or notify users not to use % in the email account
   password. Thank you!

Viewing 1 replies (of 1 total)

 *  [smakazmi15](https://wordpress.org/support/users/smakazmi15/)
 * (@smakazmi15)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/password-encoding-problem/#post-17018545)
 * Hi [@finomeno](https://wordpress.org/support/users/finomeno/),
 * I hope you are doing well.
 * Thanks for taking the time to share your findings. Let us share this information
   with our technical team and will get back to you.
 * Thanks and regards,
   Support Team – WPExperts

Viewing 1 replies (of 1 total)

The topic ‘Password encoding problem’ is closed to new replies.

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## Tags

 * [encoding](https://wordpress.org/support/topic-tag/encoding/)
 * [password](https://wordpress.org/support/topic-tag/password/)

 * 1 reply
 * 2 participants
 * Last reply from: [smakazmi15](https://wordpress.org/support/users/smakazmi15/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/password-encoding-problem/#post-17018545)
 * Status: not resolved