Support » Plugin: WordPress Download Manager » Password doesn't work, "file-not-found.txt"

  • I am using professional version of WPDM.

    I uploaded a PDF file and set a password in Package Settings > Enable Password Lock > Generate Password.

    When I tried to download above file by entering a password, what I can download is a text file named “file-not-found.txt”.
    I tried several times and couldn’t download the PDF file but text file, I set a password in different location, Attached File > File Password. I got the same result.

    When I didn’t set a password, I can download the file.

    How should I set a password?

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