Hi @rosa-bosma ,
When checking out on my client’s website, the form that asks for address details also has a mandatory field to fill in a password. This shouldn’t be there, as the WooCommerce settings on the website currently allow for orders without an account (guest customers).
Users can still create an account, even though they can just checkout as a guest.
If you want to prevent users from creating an account on checkout, then you can disable the Allow customers to create an account during checkout option at WP Admin → WooCommerce → Settings → Accounts & Privacy. See screenshot:
Link to image: https://i.ibb.co/GMhcV6d/account-forums.png
Hi @wpnomad ,
Thank you! Strangely enough, that option in your image was already disabled in WooCommerce. I’m really confused.
Thank you.
Hi @rosa-bosma ,
Thanks for checking that. It is also possible that the password field you’re seeing is for users to log into existing account.
Can you disable the Allow customers to log into existing account during checkout options as well (on WP Admin → WooCommerce → Settings → Accounts & Privacy page), and see if that helps?
If you still see the password field after disabling that option, then please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Do let us know so we can help further.
Hi @wpnomad, thank you for the feedback, yes that option is also disabled.
I’ve pasted the report below. Thanks so much again!
### WordPress Environment ###
WordPress address (URL): https://www.mariaterbeek.nl
Site address (URL): https://www.mariaterbeek.nl
WC Version: 4.1.0
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.5
WC Admin Version: ✔ 1.1.1
Log Directory Writable: ✔
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: nl_NL
External object cache: –
### Server Environment ###
Server Info: Apache/2
PHP Version: 7.0.33 - We raden je aan om PHP-versie 7.2 of hoger te gebruiken voor betere prestaties en beveiliging. Hoe je PHP-versie bijwerken
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.62.0
OpenSSL/1.0.2k
SUHOSIN Installed: –
MySQL Version: 10.3.9-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.1.0
WC Database Prefix: mtb_
Totale databasegrootte: 75.38MB
Database datagrootte: 63.11MB
Database index grootte: 12.27MB
mtb_woocommerce_sessions: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
mtb_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
mtb_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_actionscheduler_actions: Data: 0.33MB + Index: 0.20MB + Engine InnoDB
mtb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_actionscheduler_logs: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
mtb_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
mtb_comments: Data: 0.25MB + Index: 0.19MB + Engine MyISAM
mtb_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_em_events: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_em_locations: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
mtb_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_masterslider_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_masterslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_my_calendar: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_my_calendar_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_my_calendar_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_my_calendar_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_nf_objectmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
mtb_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
mtb_ninja_forms_fields: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
mtb_options: Data: 4.22MB + Index: 0.28MB + Engine MyISAM
mtb_postmeta: Data: 32.12MB + Index: 1.10MB + Engine MyISAM
mtb_posts: Data: 16.93MB + Index: 0.45MB + Engine MyISAM
mtb_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mtb_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mtb_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
mtb_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
mtb_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
mtb_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_sbi_instagram_posts: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
mtb_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_statistics_exclusions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_statistics_historical: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_statistics_pages: Data: 1.33MB + Index: 3.89MB + Engine MyISAM
mtb_statistics_search: Data: 0.13MB + Index: 0.09MB + Engine MyISAM
mtb_statistics_useronline: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_statistics_visit: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
mtb_statistics_visitor: Data: 3.74MB + Index: 4.30MB + Engine MyISAM
mtb_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
mtb_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mtb_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_usermeta: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
mtb_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
mtb_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mtb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mtb_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mtb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mtb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mtb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mtb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
mtb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfBadLeechers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfBlockedIPLog: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
mtb_wfBlocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfConfig: Data: 0.96MB + Index: 0.01MB + Engine MyISAM
mtb_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfFileMods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfHits: Data: 0.42MB + Index: 0.09MB + Engine MyISAM
mtb_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfKnownFileList: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
mtb_wfLeechers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
mtb_wfLockedOut: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfLogins: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
mtb_wfNet404s: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
mtb_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfStatus: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
mtb_wfThrottleLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_wfVulnScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mtb_yoast_indexable: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
mtb_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mtb_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mtb_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mtb_yoast_seo_links: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
mtb_yoast_seo_meta: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 0.37MB + Index: 0.01MB + Engine MyISAM
wp_postmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_posts: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
### Post Type Counts ###
amn_mi-lite: 3
attachment: 349
boxzilla-box: 5
custom_css: 4
customize_changeset: 3
elementor_library: 5
event: 1
faq: 4
feedback: 1
location: 1
mc-events: 1
mc4wp-form: 2
membership_plan: 2
nav_menu_item: 24
nf_sub: 1
oembed_cache: 28
page: 55
portfolio: 8
post: 45
product: 12
pys_event: 1
revision: 2521
safecss: 1
shop_coupon: 3
shop_order: 69
staff: 3
testimonial: 2
tribe_events: 66
tribe_organizer: 1
tribe_venue: 11
wcccf: 3
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (36) ###
Akismet Anti-Spam: door Automattic – 4.1.5
amr shortcode any widget: door anmari – 3.7
Autocomplete WooCommerce Orders: door Liam McArthur – 1.3.1 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.1.0
Klassieke editor: door WordPress-bijdragers – 1.5
Duplicate Post: door Enrico Battocchi – 3.2.4
Duplicator: door Snap Creek – 1.3.32
Elementor Pro: door Elementor.com – 2.9.3
Elementor: door Elementor.com – 2.9.8
Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 7.10.4
Smash Balloon Instagram Feed: door Smash Balloon – 2.4.1
Jetpack Contact Form Auto Reply: door Hugh Lashbrooke – 1.1
Jetpack door WordPress.com: door Automattic – 8.5
Limit Login Attempts: door Johan Eenfeldt – 1.7.1
Loco Translate: door Tim Whitlock – 2.3.3
Mailchimp for WooCommerce: door Mailchimp – 2.4.0 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.1.0
MC4WP: Mailchimp for WordPress: door ibericode – 4.7.7
Media Rename: door ShadowsDweller – 3.2.3
Mollie Payments for WooCommerce: door Mollie – 5.5.1 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.1.0
PixelYourSite: door PixelYourSite – 7.1.7 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.1.0
Really Simple SSL: door Rogier Lankhorst
Mark Wolters – 3.3.1
Redirection: door John Godley – 4.7.1
The Events Calendar: door Modern Tribe
Inc. – 1000
Theme Check: door Otto42
pross – 20190801.1
UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
DavidAnderson – 1.16.23
User Avatar: door Enej Bajgoric / Gagan Sandhu / CTLT DEV – 1.4.11
WC Custom Add to Cart labels: door Rynaldo Stoltz – 1.2
Checkout Field Editor for WooCommerce: door ThemeHigh – 1.4.2 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.1.0
WooCommerce Admin: door WooCommerce – 1.1.1
WooCommerce Membership: door RightPress – 2.2.4 – Geïnstalleerde versie niet getest met actieve versie van WooCommerce 4.1.0
WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.4.10
WooCommerce: door Automattic – 4.1.0
Yoast SEO: door Team Yoast – 14.0.4
WP Fastest Cache: door Emre Vona – 0.9.0.5
WP-Optimize - Clean, Compress, Cache: door David Anderson
Ruhani Rabin
Team Updraft – 3.0.19
Smush: door WPMU DEV – 3.6.1
WP Sort Order: door Fahad Mahmood – 1.2.2
### Inactive Plugins (1) ###
Debug: door SoniNow Team – 1.9
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (1) ###
Elementor Safe Mode: door Elementor.com – 1.0.0
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Winkelbasis: #1671 - /shop/
Winkelmand: #1672 - /cart/
Afrekenen: #1673 - /checkout/
Mijn account: #1674 - /my-account/
Algemene voorwaarden: #2185 - /algemene-voorwaarden/
### Theme ###
Name: Tribe Child Theme
Version: 1.0.2
Author URL: https://launchandsell.com
Child Theme: ✔
Parent Theme Name: Tribe
Parent Theme Version: 1.4
Parent Theme Author URL: https://launchandsell.com
WooCommerce Support: ✔
### Templates ###
Overrides: tribe/woocommerce/archive-product.php
tribe/woocommerce/content-product.php
tribe/woocommerce/content-single-product.php
tribe-child/woocommerce/emails/admin-new-order.php versie 3.5.0 is verouderd. De hoofdversie is 3.7.0
tribe-child/woocommerce/emails/customer-completed-order.php versie 3.5.0 is verouderd. De hoofdversie is 3.7.0
tribe-child/woocommerce/emails/customer-on-hold-order.php versie 3.5.0 is verouderd. De hoofdversie is 3.7.0
tribe-child/woocommerce/emails/customer-processing-order.php versie 3.5.0 is verouderd. De hoofdversie is 3.7.0
tribe/woocommerce/global/wrapper-end.php
tribe/woocommerce/global/wrapper-start.php
tribe-child/woocommerce/loop/price.php
tribe-child/woocommerce/single-product/add-to-cart/external.php versie 2.1.0 is verouderd. De hoofdversie is 3.4.0
tribe-child/woocommerce/single-product/add-to-cart/grouped.php versie 3.0.7 is verouderd. De hoofdversie is 4.0.0
tribe-child/woocommerce/single-product/add-to-cart/simple.php versie 3.0.0 is verouderd. De hoofdversie is 3.4.0
tribe-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php versie 3.0.0 is verouderd. De hoofdversie is 3.4.0
tribe-child/woocommerce/single-product/price.php
tribe/woocommerce/single-product/product-image.php
tribe/woocommerce/single-product/tabs/tabs.php versie 2.4.0 is verouderd. De hoofdversie is 3.8.0
Outdated Templates: ❌
Leer hoe te updaten
### Action Scheduler ###
Afgerond: 746
Oldest: 2020-04-11 15:48:49 +0200
Newest: 2020-05-12 15:04:39 +0200
In afwachting: 2
Oldest: 2020-05-12 16:04:39 +0200
Newest: 2020-05-15 13:40:00 +0200
Hi @rosa-bosma ,
Thanks for sharing the status report.
I checked your site, and I’m not seeing the password field on checkout page, please see the screenshot below:
Link to image: https://i.ibb.co/Z6Cnzv4/no-pass.png
It’s possible that you might be seeing the password field due to your browser’s cache. I recommend clearing cache from your browser and check again. You can clear cache and cookies by following the steps here: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
Hi @wpnomad,
Thank you.
Somehow that’s not what I’m seeing, and multiple customers are reporting the same. I just cleared the website’s cache in WordPress as well as my browsers’ caches and cookies. But the problem still persists in all browsers. This is what I’m seeing on the actual page:
https://pasteboard.co/J89Dyh6.png
Hi @rosa-bosma ,
Somehow that’s not what I’m seeing, and multiple customers are reporting the same.
That’s strange because I’m not seeing the password field on other browsers as well. Here’s a screenshot from Firefox:
Link to image: https://i.ibb.co/KFH5xJP/no-pass.png
Your webhost may be using a Content Delivery Network (CDN) – that may cause previous layout to be cached and displayed to users of certain regions. I recommend reaching out to your host to check if there are any server-side caching or CDN enabled, and refresh them.
If that doesn’t help, then please conduct a conflict test as per the steps outlined here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
Hi @wpnomad,
I reached out to the webhost. If they can’t help/don’t use CDN or caching, I will do the conflict test next week.
Thank you!
