Hello there,
Aca from the ManageWP CH team here. Thank you for reaching out.
There are multiple reasons why that could happen but the fastest way to get support, in that case, is to reach out to us directly on helpdesk@managewp.com and someone from the team will take care of you as soon as possible.
Take care!
Thank you for your reaction.
The problem is that since Tuesday I sent an email to support and I haven’t received a response from them despite two reminders…
Hey there,
Jelena from ManageWP here.
May I ask you to send us a direct message to our Facebook? I think it will be easier and faster in this situation.
Kind regards,