Title: PASSWORD Last modified: May 30, 2021 --- # PASSWORD * Resolved [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/) * Hi there, * i try to solve a big issue: everytime users try to reset their password, they can’t. In the past, I solved this thing on registration form, but now I can’t figure out. * Can you help me? Debug mode and conflict tests already done. Viewing 12 replies - 1 through 12 (of 12 total) * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499534) * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Have you seen this UM document “Password Reset doesn’t work”? * [https://docs.ultimatemember.com/article/1518-password-reset-doesnt-work](https://docs.ultimatemember.com/article/1518-password-reset-doesnt-work) * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499557) * Thanks [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) * yep, I’ve tried to cache Password Reset, Members, Login, Register and so on. * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499562) * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * > yep, I’ve tried to cache Password Reset, Members, Login, Register and so on. * You should disable cache for these pages! * > `What to do > 1. Please disable thing that blocks cookies (it may be security or caching > plugin or utility) or add this cookie to the white list. > 2. Please never cache such pages as “Login”, “Register”, “Password Reset”, “ > Account”, “Profile”. Verify caching settings and disable cache for these pages.` * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499569) * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) * my bad, I wrote the opposite. * YES I disable cache for these pages!!! * Point 1 and 2 already DONE * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499582) * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Which email clients will give you these password reset errors? * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499591) * All of theme, about more than 5k customers. * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499642) * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Update your Password reset email template and add the attribute `rel="nofollow"` to the link like this: * `.... letter-spacing: 0.3px;" rel="nofollow" href="{password_reset_link}"> ....` * Hopefully some email clients will follow the attribute but they may also dismiss it. * There is an UM design issue with these “Activation” and “Reset password” links because many email clients do a pre-fetch of the link when the email is opened by the user and this pre-fetch makes the link invalid/old when the user clicks the link. * I will post an UM github bug report on these issues later today. - This reply was modified 4 years, 11 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14499951) * Done [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) , thank you for help! * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14500673) * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * UM design issue with the email “Activation” and “Reset password” links * My Github post: [https://github.com/ultimatemember/ultimatemember/issues/845](https://github.com/ultimatemember/ultimatemember/issues/845) - This reply was modified 4 years, 11 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14502419) * Hi [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) * Thanks for creating an issue. We will review this and push in the next releases. * Regards, * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14534108) * [@mkbarraco](https://wordpress.org/support/users/mkbarraco/) * A quick fix for this issue [https://github.com/MissVeronica/um-landing-page-for-email-links](https://github.com/MissVeronica/um-landing-page-for-email-links) - This reply was modified 4 years, 11 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/). * Thread Starter [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * (@mkbarraco) * [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14539996) * Thank you, I will try as soon as possible. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘PASSWORD’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) * 12 replies * 3 participants * Last reply from: [mkbarraco](https://wordpress.org/support/users/mkbarraco/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/password-102/#post-14539996) * Status: resolved