Support » Plugin: Wordfence Security - Firewall & Malware Scan » Passing public key to Wordfence Central.

  • Resolved digitalorsi

    (@wonderorsi)


    Hello,
    I have a problem with my webiste I can not conncet it WordPress Central.
    I just get this message ” an error occured ”
    What should I do?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Wordfence

    (@mmaunder)

    Hi,

    Please see our help page on troubleshooting connection issues with Central for a variety of configurations.

    https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues

    Regards,

    Mark.

    Plugin Support wfphil

    (@wfphil)

    Hi @wonderorsi

    I am following up on behalf of Mark.

    Please follow the instructions for Cloudflare in the link that Mark gave you above and try to connect the site again.

    If that fails, then remove the site from the Connection Issues tab in Wordfence Central.

    If there isn’t an administrator account in WordPress registered with the same email that you used to register your wordfence.com account then please create this administrator account.

    Now try to connect to Wordfence Central again from the Wordfence Central Status widget on the Wordfence plugin Dashboard page and let me know how it proceeds.

    If it succeeds then you can delete the new administrator account. If it fails, leave the administrator account intact and let me know and I will send further instructions.

    digitalorsi

    (@wonderorsi)

    Dear @wfphil thanks for your update.
    I tried all you suggested but I still have the same issue.
    This is the expression preview in Cloudfare: (ip.src eq 54.68.32.247) active.

    And I confirm you that I have an Adimin account registered with the same email used in Wordfence.

    The error I get is always generic, the same as before: “an error occured”

    I am at your disposal and thanks for your help

    Plugin Support wfphil

    (@wfphil)

    Hi @wonderorsi

    Thank you for the update.

    I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter wftest [at] wordfence [dot] com as the email and @wonderorsi as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    Also, can you try this:

    Remove the site from the Connection Issues tab in Wordfence Central.

    Now open the Wordfence Dashboard page in the Wordfence plugin.

    You will need to open your browser developer tools.

    On Windows in Chrome, Edge and FireFox, the browser ​developer tools can be opened by pressing F12. On Mac, you can open it by pressing Command+Option+i. The ​browser ​developer tools is also available via respective Browsers menu.

    Select the Console tab.

    Copy and paste this line of code below into the command line (you should see a blinking cursor):

    WFAD.ajax('wordfence_wfcentral_disconnect', {}, function() {});

    Hit the enter / return key on your keyboard.

    Now try to connect to Wordfence Central again from the Wordfence Central Status widget on the Wordfence plugin Dashboard page and let me know how it proceeds.

Viewing 4 replies - 1 through 4 (of 4 total)
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