Title: Partial Refunds
Last modified: May 19, 2026

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# Partial Refunds

 *  [wpdv](https://wordpress.org/support/users/wpdv/)
 * (@wpdv)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/)
 * We tried to issue a partial refund this morning on an order that was placed/authorized
   yesterday, and was captured last night. It was a Visa card. We do have the WeConnectPay
   setting set to: “_Authorization + Capture Recommended. Authorizes and captures
   payment immediately. Best for most businesses. Refund: Full or partial refund
   of captured amount._“
   The refund failed with this error message: “_Partial refunds
   are not supported for this payment type. Please refund the full amount._“Please
   advise if there is some other setting we need to turn on. Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [WeeConnectPay](https://wordpress.org/support/users/weeconnectpay/)
 * (@weeconnectpay)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/#post-18912990)
 * Hi @wpdv, thanks for the report. That error comes from a UX gap on our end, not
   a misconfiguration on yours. Quick explanation, then the fix.
 * **Why you saw that message**
 * WeeConnectPay supports two payment flows today, and the gap that hit you sits
   between them.
    - **Direct Charges** (Authorization + Capture, Pre-Authorization): one Clover
      charge per order, no per-item breakdown on Clover’s side. This is what your
      store is set to, and it’s what we now use across our newer integrations (Zoho,
      PrestaShop). It’s simpler, more maintainable, and where new feature work lands
      first.
    - **Orders + Payment** (the older WooCommerce flow): every cart line becomes
      a Clover line item. Some merchants depend on this for Clover-side order printing,
      kitchen tickets, and inventory tracking, so we keep supporting it. We don’t
      want to pull the rug on those workflows, especially before our own inventory
      support is in place.
 * The **Refund** button at the bottom of WooCommerce’s **Order items** table is
   WooCommerce’s own UI, built around refunding line by line. That fits Orders +
   Payment well, but on Direct Charges there are no line items to refund against,
   just one charge for the whole cart. So that button can only handle **full** refunds
   on Direct Charges today, and any partial amount entered there produces the “Partial
   refunds are not supported for this payment type” message you got. We can’t change
   the wording of that button (WooCommerce owns it and doesn’t expose a per-gateway
   hook), which is part of why it doesn’t tell you where to go instead.
 * Partial refunds on Direct Charges work fine, just from a different panel on the
   same page.
 * **How to do a partial refund**
 * Partial refunds work fine, they just live in the **WeeConnectPay Charges** metabox
   on the same order page rather than in WooCommerce’s refund interface.
 * Step 1: Open the order. Scroll to the **WeeConnectPay Charges** metabox. The 
   panel circled **green** below is the right one. The **red** button at the bottom
   is the WooCommerce one that gave you the error.
 * ![](https://wordpress.org/7d64ae02-19fb-4415-bf22-fe2e7e7e3df2)
 * Step 2: Click **Refund** on the charge card.
 * ![](https://wordpress.org/b737c3c7-5fc4-4d48-8f96-6dda0de0b1cf)
 * Step 3: Enter the partial amount (or use a preset: 25% / 50% / 75% / Custom /
   Full), pick a reason, and confirm. You can issue further partial refunds against
   the same charge until it’s fully refunded.
 * ![](https://wordpress.org/aacae33a-b6c9-4a53-be72-5cc5990dbb28)
 * **If you hit any other issue**
 * Please reach us at **[support@weeconnectpay.com](https://wordpress.org/support/topic/partial-refunds-4/support@weeconnectpay.com?output_format=md)**
   rather than posting your store details here. Our AI triage agent replies first(
   trained on common refund and configuration issues), and a human reviews every
   ticket too. It’s a faster loop than this thread.
 * If your email is about a refund or transaction issue, attaching a debug log helps
   us pinpoint the cause without back-and-forth:
    1. **WooCommerce → Settings → Payments → WeeConnectPay → Advanced**, turn on **
       Debug Mode**.
    2. Reproduce the issue.
    3. In the **Debug Logs** section just below, click **Download**.
    4. Email the file to **[support@weeconnectpay.com](https://wordpress.org/support/topic/partial-refunds-4/support@weeconnectpay.com?output_format=md)**
       with the order number and what you tried.
 * ![](https://wordpress.org/1ab56ca5-da6f-4657-b575-701a82a275da)
 * Making WooCommerce’s interface clearly guide merchants to the right refund path,
   in both flows, is genuinely tricky, and feedback like yours is what moves it.
   If you have thoughts on what _would_ have made the right path obvious to you,
   this thread is the place to share them. We’ll either confirm we already know 
   about it or pass it to the team.
 *  Plugin Author [WeeConnectPay](https://wordpress.org/support/users/weeconnectpay/)
 * (@weeconnectpay)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/#post-18913492)
 * [@wpdv](https://wordpress.org/support/users/wpdv/) 
   It seems the images were 
   not uploaded. Here’s a knowledge base article that should help: [https://intercom.help/weeconnectpay/en/articles/15186051-partial-refunds-on-direct-charges-authorization-capture-pre-authorization](https://intercom.help/weeconnectpay/en/articles/15186051-partial-refunds-on-direct-charges-authorization-capture-pre-authorization)
 * Let us know if this helps.
 *  Thread Starter [wpdv](https://wordpress.org/support/users/wpdv/)
 * (@wpdv)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/#post-18913535)
 * [@weeconnectpay](https://wordpress.org/support/users/weeconnectpay/)
 * Thank you. This seems simple enough, however, the WeConnectPay widget is not 
   available on our orders page ([see attached](https://www.dropbox.com/scl/fi/vcj6782rtmev0ynp4s1o0/Screenshot-2026-05-20-at-7.19.38-AM.png?rlkey=8d7b9ikyqhltcnyzhgye6spiw&dl=0)).
   Please advise.
 * Also, there isn’t a Transactions section to be viewed ([see attached](https://www.dropbox.com/scl/fi/p69lj8so86e9on1qt4q4o/Screenshot-2026-05-20-at-7.38.03-AM.png?rlkey=56ebxrq6vw8c8u6mu2h0fzsx6&dl=0)).
    -  This reply was modified 2 weeks, 6 days ago by [wpdv](https://wordpress.org/support/users/wpdv/).
    -  This reply was modified 2 weeks, 6 days ago by [wpdv](https://wordpress.org/support/users/wpdv/).
 *  Plugin Author [WeeConnectPay](https://wordpress.org/support/users/weeconnectpay/)
 * (@weeconnectpay)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/#post-18913582)
 * [@wpdv](https://wordpress.org/support/users/wpdv/) It should definitely be there.
   Would you be able to enable debug logging and send us the debug log at [support@weeconnectpay.com](https://wordpress.org/support/topic/partial-refunds-4/support@weeconnectpay.com?output_format=md)?
   See [https://intercom.help/weeconnectpay/en/articles/15185789-enable-debug-mode-and-send-us-a-debug-log](https://intercom.help/weeconnectpay/en/articles/15185789-enable-debug-mode-and-send-us-a-debug-log)
   
   Thank you.
 *  Thread Starter [wpdv](https://wordpress.org/support/users/wpdv/)
 * (@wpdv)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/#post-18913633)
 * Email sent. Thank you. You asked how could this be improved? I would say adding
   an FAQ on your WordPress plug section [that links to this page](https://www.dropbox.com/scl/fi/klponvqt28d5aelip2rid/Screenshot-2026-05-20-at-7.02.49-AM.png?rlkey=fnhigrg6ebdwq3xl06pwvxlul&dl=0).

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 * 5 replies
 * 2 participants
 * Last reply from: [wpdv](https://wordpress.org/support/users/wpdv/)
 * Last activity: [2 weeks, 6 days ago](https://wordpress.org/support/topic/partial-refunds-4/#post-18913633)
 * Status: not resolved