Hi there @dimitris33,
The bit that you quoted is applicable to manual refunds only, and when you refund the whole order.
Basically, if you use Refund Manually button, and refund all items from the order, the status will not be changed to Refunded automatically.
I have edited this bit to be more clear:
If you refunded the whole order manually, the order status will not change. You will need to manually change it accordingly if you wish to see the order status changed to “Refunded”.
Thank you for bringing it up and let me know if you have further questions!
I am sorry but I still do not understand.
I have an order of 20$ and I want to refund 10$, I do a partial refund and I hit refund. This refund works but my order status is still onhold and I cant find how to set it as refunded
Did I set the ticket by mistake as resolved?
Hi @dimitris33,
> I have an order of 20$ and I want to refund 10$, I do a partial refund and I hit refund. This refund works but my order status is still onhold and I cant find how to set it as refunded
Oh, I see! Which payment did you use? I’d need that information in order to test the same scenario on my local site.
Cheers!
Also, please send us a copy of your site’s System Status. You can find it via WooCommerce > Status > Get system report and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi Elvira, the scenario is that someone made an order for 20$ and I want to partially refund him 15$ so I use these options
https://docs.woocommerce.com/wp-content/uploads/2014/09/Manual-Refund-Directions.png
I hit the button and it works. The issue that the status of the order is still on hold and I cannot set it to refunded. I use the bank deposit payment method.
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Hi there @dimitris33,
Thank you for providing me with more details!
I tested the same behavior on my site and got the same result:
– If I partially refund an order paid with bank transfer, it stays On-Hold
– If I change the status of the order to Refunded – it refunds the whole order.
This is expected behavior for WooCommerce and manual refunds – you cannot set Refunded status for an order without refunding the whole order.
There are a few plugins which allow you to create a custom status something like Partially Refunded as I think this would solve it for you. You can have a look at https://woocommerce.com/products/woocommerce-order-status-manager/
Hope that helps! Cheers!
Thank you Elvira I got lost in translation 🙂 , have a nice one
You’re welcome, @dimitris33 🙂
Now I noticed that WooCommerce is not counting the partially refunded orders together with the whole refunded orders which is a bit weird but probably the plugin you recommended fixes this
