Parse error: syntax error, unexpected token “<",
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My client’s website creditinfohub.com was working well last week. On Monday, we can no longer access it and we’re getting this error “Parse error: syntax error, unexpected token “<“, expecting end of file in /home/jkae82tffg7o/public_html/wp-config.php on line 97”
How can we fix this? What caused this error?
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Hi, to identify the issue we need to see the contents of the wp-config.php file.
IMPORTANT: when posting the contents of wp-config.php you MUST get rid of all the database credentials and any other sensitive information.
Please post the contents of the wp-config.php beginning with line 90 until 110 to make sure we see the problem and to let out all the other irrelevant and maybe sensitive content before line 90
/** Absolute path to the WordPress directory. */ if ( ! defined( 'ABSPATH' ) ) { define( 'ABSPATH', dirname( __FILE__ ) . '/' ); } /** Sets up WordPress vars and included files. */ require_once( ABSPATH . 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Manually cleaning a infected site takes incredible skills so its best for you to restore a backup if you have one or contact a professional.
If you want to do it youreself:
Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.
Oh my! Actually, before this error, we’ve been getting HTTP Error 500 when accessing the website. I contacted GoDaddy’s support and instructed me to uninstall all the plugins I installed before this problem happen. I have uninstalled the plugins through GoDaddy’s cpanel admin as I can’t access the WP admin page of the website and then we got this Parse syntax error.
I have tried installing WordPress through cpanel admin but the content aren’t there anymore – the posts, pages, installed plugins, etc
Hi, it’s probably best to contact GoDaddy for a backup of your site from before the problem appeared.
That is 100% a hack @cpdacles – I’m so sorry.
GoDaddy has this advice: https://www.godaddy.com/help/my-website-was-hacked-what-should-i-do-19945
The problem is just removing that line from your wp-config won’t solve the hack. That’s a symptom, not the underlying cause.
The best bet is restoring from backup, and then making sure you update everything and reset all passwords. If you can’t do that, there’s always hiring people (GoDaddy had some recommendations).
We’ve got these links to hopefully help:
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