Moderator
t-p
(@t-p)
Try:
– switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides. – resetting the plugins folder by FTP or phpMyAdmin.
According to my hosting provider there was a line in the wp-config.php that needed to be commented out that wasn’t.
The error is gone, but the site is blank now.
Any ideas on how to fix this problem too :/
It isnt a line thing, the site is gone completely now. All the errors are fixed but its just blank? Could it be a database thing since I moved hosting providers ?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Give us something to go on, please.
What I have told you, is all I know. Thats all the hosting provider told me. Now that there is no website I am being told it could be a database error, thats what my hosting provider has told me.
They are advising going into the database in phpmyadmin, and go to the wp-options table, you should see different options you have to edit.
You would have to edit each path so that it states /home/danielem/public_html/<path_to_file>
However I am not a pro at this and they wont offer me very much support, I dont even know if this will fix the issue, all I know is that when i go to website (below) , all I get is a blank screen)
http://www.danielemmerson.net
Even though once I downloaded all the FTP files from my old hosting provider , then changed the wp-config.php file for the correct information , it is just white???
Any ideas?
Unless you can give us more to go on, we cannot help. We’re good but we’re not psychic. 😉
Who are your hosts?
My previous host was servage.net and my new host is machighway.com
Unless they have a very solid background in WordPress, I would suggest that you take their “advice” with a large pinch of salt. Most hosts do not know a great deal about WordPress.
What line did your hosts comment out of your wp-config.php file?
I am not sure, as I do not know very much code.
Below is the line that originally was causing the issue
“/* MySQL settings – You can get this info from your web host ** //
/** The name of the database for WordPress */
define(‘WP_CACHE’, true); //Added by WP-Cache Manager
define( ‘WPCACHEHOME’, ‘/home/danielem/public_html/wp-content/plugins/wp-super-cache/’ ); //Added by WP-Cache Manager
define(‘DB_NAME’, [redacted]);”
I know it has to do with the above that I posted and I was thinking it had fixed the issue because to begin with i was getting a
The requested URL “insert url here” was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use
so then I corrected the issues in wp-config.php file and changed some stuff in the .htaccess file to refresh everything and now I am getting a blank screen as you can see from the link I provided.
The website http://www.danielemmerson.net should be loading but its just a blank white screen and I get the same screen when I try to login to the wordpress page to edit or anything.
When did you install and activate the caching plugin?
Sorry?
I am not understanding what your talking about with ‘ caching plugin’?
All I did was download all the FTP files from my previous hosting provider ‘ servage’ , changed some of the wordpress documents and reuploaded it to ‘machighway’ as directed. I could check and see if there is a caching plugin? What if I dont have it?
Any ideas on how to fix the problem?
