Support » Fixing WordPress » Parse Error

  • Good Morning,

    I am new to WordPress and I’ve already screwed up my organization’s website. I was updating plug ins and this lovely message appears:

    Parse error: syntax error, unexpected ‘[‘ in D:\Hosting\2663886\html\wp-content\plugins\pixabay-images\pixabay-images.php on line 188

    I had no idea that plug-ins would immediately affect site access and its admin page. I can’t access either and not sure how to ftp into the website to disable all plug-ins. I also don’t know if it’s my work’s firewall messing with the plug-in updates. I tried looking through the forums for tips, but I am lost! Help much appreciated, thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p


    Your pixabay-images plugin seems to be the error.

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and delete/rename pixabay-images plugin.

    Your problems started when you updated your plugin: “pixabay-images”
    Causes could be:
    – the update has a syntax error
    – the update is incompatible with your PHP version
    Suggest seeking support from the plugin support forum.

    In WordPress all the plugins are loaded on every request (with minor variations), so a single parse error can easily crash a site, this is called “the white screen of death”.
    Hence your site will not work until you either fix or disable the plugin, you will have to establish either FTP access or hosting management file access, you will need help from your organisation to do this.

    In my opinion the firewall is not complicating your problem.

    Moderator t-p



    Please do not jump into other topics. If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic. A lot more people will see your post this way. That way you stand a good chance of getting the assistance you want.

    Your post has been archived.

Viewing 3 replies - 1 through 3 (of 3 total)
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