parent product categories disappeared

  • Resolved Tony Hisir

    (@copperrefections)


    2 years, 7 months ago

    Hi,
    The parent product categories keep on getting disappeared and URLs for the sub-categories change to the wrong URLs. This is the 3rd time I have recreated the parent categories. How can I fix this so they do not disappear again?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • MayKato

    (@maykato)

    2 years, 7 months ago

    Hello,

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Test to see if the issue has been resolved

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter Tony Hisir

    (@copperrefections)

    2 years, 7 months ago

    OK.Thank you very much @maykato. I will follow your advice.

    B. Regards,
    Tony

    MayKato

    (@maykato)

    2 years, 6 months ago

    Hi @copperrefections

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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