Support » Plugin: WooCommerce » Parent Order ‘completed’ at end of subscription length

Parent Order ‘completed’ at end of subscription length

  • Resolved pheyonagh

    (@pheyonagh)


    7 months, 1 week ago

    I need to find a solution that allows the parent order to be changed to completed once the length of time the subscription is active for has ended.

    To give you the situation, tickets are created when the order is changed from processing to completed. I don’t want to send the tickets before the full payment has been made.

    Admittedly this is more of a payment scheme but it works for several clients. I want to remove the manual part of changing the parent order.

Viewing 3 replies - 1 through 3 (of 3 total)
  • xue28 (woo-hc)

    (@xue28)

    7 months, 1 week ago

    Hi @pheyonagh

    Thanks for reaching out!

    Firstly, can you please share how subscriptions are added to your site so that we could point you to the right direction?

    If you’re unsure, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thanks!

    Thread Starter pheyonagh

    (@pheyonagh)

    7 months, 1 week ago

    Apologies I thought I was in the Woocommerce Subscriptions Forum. It’s the standard Woocommerce subscriptions plugin.

    Product is set to take 3 payments of equal amounts

    Roxy

    (@roxannestoltz)

    7 months, 1 week ago

    Hi @pheyonagh ,

    Are you perhaps using this WooCommerce Subscriptions extension?

    If so, kindly contact us directly at WooCommerce.com > My Account > Support. You can log in to the account used to purchase the extension.

    As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there 🙂

    On the other hand, if you are using a third-party subscriptions plugin, please reach out to the respective plugin developers directly, as help related to third-party themes/plugins is outside the scope of support we are able to provide.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Parent Order ‘completed’ at end of subscription length’ is closed to new replies.

Topic Tags

Views