Pardot/Salesforce SSO Issues

  • sam

    (@skhouri)


    3 years ago

    Pardot (owned by Salesforce) moved to Salesforce Single Sign On in February.
    Since then, the connector has “broken” twice and the authentication isn’t working. Every time, we have to go through the process of creating a new consumer key and re-entering it in order to re-authorize the Pardot connector in WordPress

    We are trying to understand if others are having the same issue and why. Is it the 2FA? Is it something else?
    When the authorization breaks, forms don’t work and the website tracking stops working.

    Thanks!

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