Support » Plugin: Print Invoice & Delivery Notes for WooCommerce » Paper size stuck on A5 when printing

  • Resolved ckglobe


    Hi there,

    Great plugin, tops.

    BUt one thing still occuring is that when I print an invoice or packing list the paper size settings for my printer, which shows aftrer hitting the invoice button, is stuck on A5. So I still have to manually change that into A4. But when printing a new document it turns to A5 again. In my HP 8600e plus printer settings the standard paper size is A4. I already had the printer software de- and re-installed but no sollution.

    Hope you have a cleu?

    Regards, Chris

Viewing 2 replies - 1 through 2 (of 2 total)
  • Solution,

    I found the solution. Since this problem didn’t occurred on my Macbook I started looking for the mistake in the browser on my laptop ( windows). And it was in Firefox! Which I entered by typing “about:config” in the browser. Then searched for “print” en scrolled to the line: “print.printer_HP_Officejet_Pro_8600_(netwerk).print_paper_data”
    The value was set to 50, I changed that to 1 and it became “letter size”. The fifth paper option is A4 so I changed it again to 25. That was the solution.

    I hope this is helpful to someone too, too bad there was no help from the author for the last couple of weeks.

    Besides that great plugin!

    Regards, Chris

    Plugin Author Vishal Kothari


    Hey @ckglobe,

    I am glad you were able to find a solution to this.

    Apologies that I couldn’t respond to you earlier. We are trying our best to reply to as many support tickets as we can, but sometimes that isn’t enough.

    Thank you for your continued support to the plugin. 🙂 If possible, please help us by leaving a review.


Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Paper size stuck on A5 when printing’ is closed to new replies.