Title: PANIC! PDF_EXTENDED_TEMPLATE empty himself
Last modified: August 30, 2016

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# PANIC! PDF_EXTENDED_TEMPLATE empty himself

 *  [me.grund](https://wordpress.org/support/users/megrund/)
 * (@megrund)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/)
 * Since a hour the PDF_EXTENDED_TEMPLATE is emty. Refilling it makes no different.
   Within seconds the folder is emty again. Initialising it with “start files” is
   no solution! Disabeling the plug-in is the only solution to keep the files, but
   I need both. 😳
 * Please help me!
 * [https://wordpress.org/plugins/gravity-forms-pdf-extended/](https://wordpress.org/plugins/gravity-forms-pdf-extended/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Jake Jackson](https://wordpress.org/support/users/blue-liquid-designs/)
 * (@blue-liquid-designs)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846224)
 * First, there’s no need to panic. From what you have described it sounds like 
   you’ve upgrade from a version of Gravity PDF that was below v3.6.
 * You see, the 3.6 release saw the migration of the PDF_EXTENDED_TEMPLATES directory
   from your active theme folder to your uploads directory. [You can read more about it on our website](https://developer.gravitypdf.com/news/migrating-template-directory-means/).
 * What that means for you is, you should find all your PDF configuration and templates
   in your `/wp-content/uploads` directory. Once you’ve verified everything is in
   that folder you can go ahead and delete the empty `PDF_EXTENDED_TEMPLATES` folder
   from your active theme directory.
 *  Thread Starter [me.grund](https://wordpress.org/support/users/megrund/)
 * (@megrund)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846264)
 * Thans for your quick respons.
 * Unfortunately thats not the case. It’s the folder in my uploads directory thats
   empty every time.
 *  Plugin Author [Jake Jackson](https://wordpress.org/support/users/blue-liquid-designs/)
 * (@blue-liquid-designs)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846271)
 * This sounds like a hosting issue. Some hosts do automated scans and remove any
   files/folders that aren’t whitelisted in the uploads directory (some other users
   have experienced a similar issue). Try get in touch with your host and see if
   they have a similar practice.
 * Alternatively, you might try move the PDF_EXTENDED_TEMPLATES directory to a different
   location [using our filters](https://developer.gravitypdf.com/documentation/filters-and-hooks/)`
   gfpdfe_template_location` and `gfpdfe_template_location_uri`.
 *  Thread Starter [me.grund](https://wordpress.org/support/users/megrund/)
 * (@megrund)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846272)
 * I’ve contacted my host directly, but he had no idear. And the server was up-to-
   date. He just run the latest updates, but that couldn’t have the problem he said.
 * Later today i will try your suggestion.
 * Thank you for now!
 *  Plugin Author [Jake Jackson](https://wordpress.org/support/users/blue-liquid-designs/)
 * (@blue-liquid-designs)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846274)
 * You can also try display all plugins except Gravity Forms and Gravity PDF to 
   see if there is a plugin confict. If the problem persists try change themes to
   Twenty Fifteen and check again.
 *  Thread Starter [me.grund](https://wordpress.org/support/users/megrund/)
 * (@megrund)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846412)
 * It’s solved. I did all you mentioned, but nothing of that worked. About a year
   ago I moved the specified directory to the uploads folder, but I didn’t removed
   it in the theme folder.
 * And that was the problem. Now the folder is completely removed, the folder in
   the uploads directory states filled with the files and the plugin works fine 
   again.
 * Thank you for your time. Your suggestions helpt me anyway to solve this problem.
 *  Plugin Author [Jake Jackson](https://wordpress.org/support/users/blue-liquid-designs/)
 * (@blue-liquid-designs)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846413)
 * Glad to here it!

Viewing 7 replies - 1 through 7 (of 7 total)

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## Tags

 * [empty](https://wordpress.org/support/topic-tag/empty/)
 * [extended](https://wordpress.org/support/topic-tag/extended/)
 * [pdf](https://wordpress.org/support/topic-tag/pdf/)
 * [template](https://wordpress.org/support/topic-tag/template/)

 * 7 replies
 * 2 participants
 * Last reply from: [Jake Jackson](https://wordpress.org/support/users/blue-liquid-designs/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/panic-pdf_extended_template-empty-himself/#post-6846413)
 * Status: not resolved