Support » Plugin: Tawk.To Live Chat » Painful to get working

Painful to get working

  • jasoncsh

    (@jasoncsh)


    1 year, 5 months ago

    After triple checking all settings the widget simply will not show up on any page. I get notifications to say I have visitors etc but no chat widget at all. I’ve ready numerous articles about how to get it working to no avail. The plugin, dashboard, options all look great but it’s just far too much hassle to get it working.

    Update: It now seems to have started working on its own accord so I have updated this review. When it works I like it a lot. Just seems to be a bit hit and miss if it will work.

    • This topic was modified 1 year, 5 months ago by jasoncsh.
Viewing 3 replies - 1 through 3 (of 3 total)
  • ejiswonders

    (@ejiswonders)

    1 year, 5 months ago

    I’m also experiencing this on all the sites I used tawkto for.

    Sienna Sandra Rubio

    (@siennarubio)

    1 year, 3 months ago

    Hi @jasoncsh ,

    Thank you for your patience as you experienced challenges installing our app.

    Can you tell me more about how the widget was originally installed?

    Was it installed using the plugin from the WordPress App store or was the widget code installed manually on your website?

    If you are still experiencing errors or downtime, kindly reach out to me at sienna.rubio@tawk.to with the following details:

    1. The relevant Property ID/website:

    2. Screenshots showing the issue or error message:

    3. Your email:

    4. A contact number (with area code):

    You can also book a call in my calendar: https://calendly.com/siennarubio/30min.

    Thank you and I hope to hear from you soon.

    Sienna Sandra Rubio

    (@siennarubio)

    1 year, 3 months ago

    Hi @ejiswonders ,

    Thank you for choosing tawk.to and for sharing your challenge here.

    If you experience downtime on your websites, we invite you to reach out on our 24/7 support line.

    Our live agents are always available to assist you.

    You can check our System Status and subscribe for updates here: https://status.tawk.to/

    To further assist you with your concern, I will need the following details:

    1. The relevant Property ID/website:

    2. Screenshots showing the issue or error message:

    3. Your email:

    4. A contact number (with area code):

    Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

    Thank you and hope to hear from you soon.

Viewing 3 replies - 1 through 3 (of 3 total)
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