Support » Plugin: WooCommerce Square » Out of box not working

  • <!– wp:paragraph –>
    <p class=””>I just installed this plugin and connect my square account successfully, but no locations came up! So it doesn’t show credit card payment form in the checkout.</p>
    <!– /wp:paragraph –>

    • This topic was modified 1 year, 2 months ago by K3on.
    • This topic was modified 5 months, 3 weeks ago by K3on.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @0xk3on,

    Sorry to hear that you are facing issues while trying to connect Square to your store.

    I see that you have opened a support thread regarding this issue here: https://wordpress.org/support/topic/whoops-looks-like-something-went-wrong-10/

    Our support staff has asked for the System Status Report multiple times which you can find at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).

    Can you please share that with us so we can help you resolve this issue?

    Looking forward to hearing from you to assist you further

    Thread Starter K3on

    (@0xk3on)

    There is no error on my side as I mentioned before.
    I am getting 500 error when connecting to connect.woocommerce.com api call.

    here is my system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.xxxxx.com
    Site address (URL): https://www.xxxxx.com
    WC Version: 7.1.0
    REST API Version: ✔ 7.1.0
    WC Blocks Version: ✔ 8.7.5
    Action Scheduler Version: ✔ 3.5.3
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.25
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.37-MariaDB-0ubuntu0.20.04.1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: wp_
    Total Database Size: 22.78MB
    Database Data Size: 15.74MB
    Database Index Size: 7.04MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.42MB + Index: 0.53MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b2s_posts: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_b2s_posts_drafts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b2s_posts_favorites: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b2s_posts_network_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b2s_posts_sched_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b2s_user: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_b2s_user_contact: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b2s_user_network_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
    wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 4.34MB + Index: 0.14MB + Engine InnoDB
    wp_postmeta: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
    wp_posts: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_rank_math_analytics_objects: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rio_process_queue: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_statistics_pages: Data: 0.11MB + Index: 0.39MB + Engine InnoDB
    wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_statistics_useronline: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_statistics_visitor: Data: 0.11MB + Index: 0.17MB + Engine InnoDB
    wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 358
    nav_menu_item: 43
    page: 13
    pos-station: 2
    product: 157
    product_variation: 73
    shop_coupon: 10
    shop_order: 186
    shop_order_refund: 6
    wcct_countdown: 1
    wp_easy_pay: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (31) ###
    
    WP Easy Pay (Free): by WP Easy Pay – 4.0.4
    Smash Balloon Instagram Feed: by Smash Balloon – 6.1
    Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.9
    Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.7
    Mailchimp for WooCommerce: by Mailchimp – 2.7.6
    Maintenance: by WebFactory Ltd – 4.07
    Point of Sale POS for WooCommerce: by BizSwoop a CPF Concepts
    LLC Brand – 2.2.2
    
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.7
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.107
    
    Robin image optimizer: by Creative Motion – 1.5.8
    Rank Math SEO: by Rank Math – 1.0.103
    Server IP & Memory Usage Display: by Apasionados
    Apasionados del Marketing – 2.1.0
    
    Social Login Lite For WooCommerce: by phoeniixx – 1.6.0
    Stop Spammers: by Trumani – 2022.6
    User Switching: by John Blackbourn & contributors – 1.7.0
    When Last Login: by Yoohoo Plugins – 1.2.1
    White Label CMS: by www.videousermanuals.com – 2.4
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.1
    Min Max Quantity & Step Control for WooCommerce: by CodeAstrology Team – 3.4
    Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.10
    WooCommerce Cost of Goods: by SkyVerge – 2.10.0
    WooCommerce Payments: by Automattic – 5.1.0
    WooCommerce Square: by WooCommerce – 3.3.0
    Woocommerce upcoming Products: by Mohaiminul Islam – 1.5.9.2
    WooCommerce: by Automattic – 7.1.0
    WP Hide & Security Enhancer: by Nsp Code – 1.9.1
    WP Mail SMTP: by WPForms – 3.6.1
    WP Rollback: by GiveWP.com – 1.7.2
    Smush: by WPMU DEV – 3.12.4
    WP Statistics: by VeronaLabs – 13.2.7
    XforWooCommerce: by XforWooCommerce – 1.7.0
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    db-error.php: db-error.php
    
    ### Must Use Plugins (1) ###
    
    wp-hide-loader.php: by –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #506 - /shop/
    Cart: #507 - /cart/
    Checkout: #28 - /checkout/
    My account: #29 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.xxxxx.com
    Subscription Statuses: –
    WooCommerce Account Connected: ❌ No
    
    ### Payment Gateway Support ###
    
    Cash: products
    pos
    
    Smart Card: products
    pos
    kiosk
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: 
    Debug Mode: Save to Log
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-12-03 01:48:15 +00:00
    Options: ✔
    Notes: 103
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 5.1.0
    Connected to WPCOM: No
    Blog ID: -
    Account ID: -
    
    
    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @0xk3on,

    Thanks for sharing the System Status Report!

    It is indeed odd that the system is trying to redirect and calling connect.woocommerce.com on your end.

    I tested the connection process on my end and I see no such API calls:

    You can see that when you paste the Square keys it tries to connect with the Square platform and NOT connect.woocommerce.com

    Can you please make sure you’re following the steps mentioned here in the documentation: https://woocommerce.com/document/woocommerce-square/ ?

    If so, can you please share the steps which are leading you to this error?

    Thread Starter K3on

    (@0xk3on)

    UPDATE!
    It is so weird. I was working with FireFox and constantly getting 500 error from connect.woocommerce.com.
    I tried with Chrome now, it is working as expected.
    Sorry for my disturbance. 🙁

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hey @0xk3on,

    UPDATE!
    It is so weird. I was working with FireFox and constantly getting 500 error from connect.woocommerce.com.
    I tried with Chrome now, it is working as expected.
    Sorry for my disturbance. 🙁

    Awesome – I am glad to hear that!

    Since we found out that the issue was not with the WooCommerce Square plugin, can you please update your review to reflect the same?

    Let me know if you have any further questions!

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hey @0xk3on,

    Just noticed your update on the review.

    Thanks for doing that!

    Should you have any questions, feel free to reach out and we will be happy to help! 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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