Paid support not responding?

  • Resolved holoholo

    (@holoholo)


    2 years, 8 months ago

    I’ve purchased UM and submitted a support request with no answer in 5 days. Where is support?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    2 years, 8 months ago

    Hi @holoholo

    Have you submitted the ticket via our website?
    https://ultimatemember.com/support/ticket/

    Regards,

    Plugin Support calumallison

    (@calumallison)

    2 years, 8 months ago

    Hi @holoholo,

    Can you let us know the email so we can check our system and see if we received it and have replied?

    If you don’t want to share your email here please email us at team@ultimatemember.com and include a link to this topic in the email and then update this topic once you have done so we can make sure we are receiving your tickets and you are getting our replies.

    Thanks

    Thread Starter holoholo

    (@holoholo)

    2 years, 8 months ago

    I did submit tickets and the replies were going to an email address I didn’t realize was the registered address. Entirely my bad! Support has been prompt now that I look at the dates.

    Thanks for the help. Apologies for the confusion on my end.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    2 years, 8 months ago

    Thanks for letting us know.

    Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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