Support » Requests and Feedback » Paid Plugin Policy on Reviews

  • I discovered today that I cannot negatively review a paid version of a plugin do to WordPress.org policy. I posted a legitimate negative review on a paid plugin under the free plugin review, and was harassed a month later when the owner of the plugin noticed and obviously reported my review for being false, as then the moderator got involved and ultimately axed the review because “it did not follow policy”. I have keenly screenshot’d (and edited out identifying information of all non-WP.org parties) this thread: http://imageshack.com/a/img571/395/pohb.jpg

    Here is the story: I installed a free plugin, saw that the feature I needed was only in the paid version and upgraded to the paid version. It was working fine until the author changed his upgrade model, making all pre-1.0 versions of his plugin to where you cannot update to later versions without a post 1.0 revision of the file. Problem is, the file was emailed to me when I purchased it, and it was the older version. I could not get one automatically reissued, I replied to the address that sent it and got no reply. So I turned to the forums, found a post with the identical issue, and posted within it. This went unanswered for 2 weeks. After no response I submitted the 1-star review, kicking off this issue.

    My Belief: the official stance of wordpress is to not allow people to review paid versions of a plugin on the free plugin’s site, but since there is no segregation of the two, where are customers to turn to warn prospective buyers from buying the plugin? If this is indeed the policy, it needs to be changed. If it is necessary, then separate the free plugin database from a paid plugin marketplace. The only people who lose in this scenario are the people who purchase plugins and get burned.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thanks for opening the post back up.

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    The post wasn’t closed it was in the spam queue.

    I discovered today that I cannot negatively review a paid version of a plugin do to WordPress.org policy.

    That is not entirely correct. The review section is for the plugins and themes that are hosted on the WordPress.ORG repository and commercial products are not supported in these forums.

    http://codex.wordpress.org/Forum_Welcome#Commercial_Products

    If an author supports their commercial product here then they are asked to take it to their own site and the topic is closed.

    The reviews are similar with one exception if the author up sells a commercial version then you can review that experience too. But the review has to stay on point. If the review is just all rage and not much else then it will/can be deleted as not being appropriate.

    *Looks at image link*

    I’m not sure why you blacked out your account like that while posting the details in this thread but moderators have access to the whole thread including deleted portions.

    *Looks at that deleted topic in the forums*

    OK I’ve read it. To be polite that whole topic was not productive and is a good example of why a review can be deleted.

    If you wish to leave a productive review (and those can be 1 star) then please do so. But if you are going to argue with a forum moderator and make accusations then, yes that review may be closed or deleted.

    Edit: Sorry but I didn’t make this clear. You have to leave a review on the code here and not a paid plugin. This isn’t a review section for what you want to leave a review for it’s a review section for the plugin in the repo here.

    If you’re going to just review the “pro” or commercial version then that doesn’t belong here.

    Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    The reviews are similar with one exception if the author up sells a commercial version then you can review that experience too. But the review has to stay on point. If the review is just all rage and not much else then it will/can be deleted as not being appropriate.

    Sorry Jan, I wasn’t aware that you could review the commercial version on WordPress.org. I’ll undo the delete, right?

    You are welcome to delete the commentary, it was obvious it got out of control, and a lot of it was frustration on my part. For that I apologize, but my issue was legitimate, I do not headhunt for plugins to attack; I prefer to pay for good-quality plugins, and give good feedback about the product to alert other users.

    I do feel that my original comment was on-point and was a fair review of my experience with the Pro version of that plugin.

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    Sorry Jan, I wasn’t aware that you could review the commercial version on WordPress.org. I’ll undo the delete, right?

    As the topic (see image file and deleted topic) was er, “heated” I’d leave it deleted.

    Reviewing the “pro” version is tricky and like most things you just play it by ear. For example: “I started with the WP.ORG plugin but wanted to do more so I followed the commercial link on the plugin page and paid for the pro version. Here’s how it went.”

    That example is fine cause it showed how the version on the repo here got the user to the commercial version that’s on the plugin page. But it’s also tricky because some people just review the pro version.

    Don’t ask me about “software as a service” as those give me headaches… 😉

    @gr0undzer084 If you want to leave a review of the plugin hosted here then please do. Explain how you got to the pro version but you have to connect the two. Don’t just review the pro version by itself.

    Stay objective and describe what you like, what you didn’t and why, and what could be improved.

    These links might help explain what I’m talking about.

    http://pippinsplugins.com/how-to-leave-a-good-bad-review/
    http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

    Cool, I will do that. If I could recommend something; the reviews comments section should state that to some extent. I understand that type of thing is hard to define and nail down, but just trying to save you guys future trouble, it would help others if we had a simple guideline to follow in regards to reviewing paid plugins. Thanks for the help, and apologies for causing chaos – I am very adamant about things that I see that could be better.

    Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    By the way the plugin author didn’t report your review as being false, as far as I was aware. What raised it to my attention was the tone of the author’s reply. So I investigated the thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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