Paid Memberships Cancelling Themselves

I have PMpro and Stripe built into our WordPress site. We have a membership program for our subscribers and for some reason memberships are being cancelled without the member doing so. I’ve contacted each member whose membership is marked as “cancelled” and all have confirmed that they did not cancel their membership. This is causing problems with how users access our site and obviously removes the automatic renewal payment. They’re showing as cancelled on our users page of WordPress and on Stripe.

Has anyone else encountered this? Any tips on resolving this?