Support » Theme: ColorMag » Paid for Pro, Nothing shows up in Account

  • I bought the colormag pro theme last night. Paypal shows the $69 payment was accepted and processed by themegrill. I received the API key by email but my Themegrill account is empty. There’s nothing there. It even shows “No orders”. I sent an email and Bishal answered telling me to download the theme. There’s nothing to download, there is literally nothing in my account. Can somebody please respond to this.

    The page I need help with: [log in to see the link]

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @themegrill The right answer is “Gee, I’m sorry but I can’t support paid users here. I’m not even allowed to have that conversation in these forums. Can you contact us on our own site?”

    *Drinks coffee*

    Or something like that. I’ve archived yours and @jernatety1 reply.

    @jernatety1 For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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