Support » Plugin: Email Address Encoder » Paid for Premium Plugin but received no email for downloading

  • Resolved JamesDoylePhoto

    (@jamesdoylephoto)


    I just purchased and paid for the Professional Premium Plugin but received no email for downloading or key code. I’ve waited nearly a hour for the email to come through but it hasn’t and yes I checked spam folder.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    Hey James! I’m sorry about that and I’ll look into it right away. What’s your email address?

    Plugin Author Till Krüss

    (@tillkruess)

    I just resent you the license key from a different email address. Please let me know if you didn’t receive it either.

    JamesDoylePhoto

    (@jamesdoylephoto)

    Hi Till,

    Sorry for the delay in responding, it was late in the night here in Australia when you replied.

    I got you emails, all good now, thank you.

    Cheers,
    James

    Hi Till,

    I have the same issue. The receipt came through fine but it has now been almost 2 hours and still not received the download link. I have emailed you direct as well but not yet had a reply.

    Regards,

    Paul

    Plugin Author Till Krüss

    (@tillkruess)

    I suspect this is due to Amazon SES IPs being blocked. I just switched to a better email provider.

Viewing 5 replies - 1 through 5 (of 5 total)
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