• I paid 99€ for a license, but the license itself is not working — which means I was never able to actually use the plugin I paid for.

    After purchase, I tried to activate the license as instructed, but it simply would not work. Because of this, I couldn’t access or use the core functionality of the plugin at all. So the issue is not just minor bugs — the product is effectively unusable from the start.

    I spent a significant amount of time trying to troubleshoot this on my own. I checked my setup, tested different configurations, and made sure everything was entered correctly, but nothing solved the issue. The license just does not activate.

    I then tried to contact support through the available channels, but received no response whatsoever. Not even a confirmation that my request was received. This is especially frustrating because the problem is directly related to the license I paid for — something that should be handled quickly by support.

    At this point, I have paid 99€ for a product that I cannot use at all, and I have no way of getting help or resolving the issue.

    Very disappointing experience. I cannot recommend this plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • TreeTrail

    (@aprilschmitt27)

    I posted your support request onto the EMPro support forum.

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hello,

    Sorry about that! Could you post this in the EMpro forum so we can help you out?

    Thanks.

    • This reply was modified 3 months, 1 week ago by angelo_nwl.
    TreeTrail

    (@aprilschmitt27)

    Hi Angelo! This request is not from me, it’s from someone named: geekery (@geekery). I guess he’s not able to log into EMPro, because he’s not able to sort out his newly purchased EMPro account. I was just passing it on, to try to get him some help.

Viewing 3 replies - 1 through 3 (of 3 total)

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