PAID FOR ADDON AND DIDN’T GET IT! / NO CUSTOMER SERVICE

  • 1firstpage

    (@1firstpage)


    3 years, 5 months ago

    I paid for an addon in order to add commas to the numbers. It cost $7. This was a week ago. Since then, I haven’t received the addon file. Despite numerous attempts to contact this company, no one has responded. I submitted several more emails but again, no response. I thought it was an issue with not creating an account on the site. However, even after creating an account and repurchasing the addon, NOTHING! This company is a scam. Don’t pay for addons.

    • This topic was modified 3 years, 5 months ago by 1firstpage.
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  • Plugin Support Metagauss Translation Team (CLPTE)

    (@metagausseditor)

    3 years ago

    Hello @1firstpage

    We are sorry for delayed response and the issue you had to face. There was some major transition phase undertaken for Themeflection, and we are now almost done with it.

    Since this is a Premium/paid version of the plugin, if you could submit us a ticket here: https://metagauss.com/admin-support/ , we promise to prioritize the issue and fix it within a working day. This includes providing you full access to the paid plugin extensions and features.

    We will hope that you will allow us a chance to change your mind about our plugin and services.

Viewing 1 replies (of 1 total)

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