Support » Plugin: W3 Total Cache » Pages, uploads and menu have disappeared from my dashboard

  • Resolved webadminsu

    (@webadminsu)


    Yes for some crazy reason all of my pages, uploads and menu on my website have disappeared, they are all still in my database along with uploads, but for some reason they don’t display on my dashboard and now my home page is displayed with all my posts instead of my original home page. Any help would be greatly appreciated. I uninstall W3 total cache and deleted it without knowing it would cause problems. Wondering if their is a missing link or something i can add to my dashboard to bring these uploads and pages back to my dashboard.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://wordpress.org/plugins/health-check/
    It will add some additional feature under create a new menu position Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/

    @t-p

    I have installed the Health Check and put it in troubleshooting mode and tried the site with default 2020 theme and the pages and uploads still not showing on the dashboard, but they are all still working and in the database connected to my website i can browse to the pages and images from my uploads.

    Thanks,

    Moderator t-p

    (@t-p)

    I uninstall W3 total cache and deleted it without knowing it would cause problems.

    Try asking at that plugin’s dedicated support forum. They shed some light.

    If you like I can move this thread there.

    Let me know.

    @t-p

    That would be awesome i truly appreciate that, just trying to get this fixed asap.

    Thanks,

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @webadminsu

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Can you please share your website URL?
    Also after you deactivated and deleted W3 Total Cache, can you please make sure to delete the following files/folders from your server if they exist?
    1. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    I hope this helps!

    Hey @vmarko ,

    So i followed all your directions and even created a new htaccess file and still nothing worked. What has happened is all my pages that i had for my website have gotten switched to posts and screwed up formatting and also my uploads are still gone from the media tab on dashboard. I have also reinstalled W3 Total Cache thinking it would bring stuff back and help but it didnt i even copied settings back from a backup i spun up. Not sure what you mean by delete the cached files from CDN. Also where would i find the minified and combined scripts and css files to delete. Also should i delete it back off my site or leave it now that i have it reinstalled.

    Thanks for your help on this.

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @webadminsu

    Thank you for the information.
    First, W3 Total Cache does not delete anything from your folders like Media Library, uploads, etc.
    W3 Total Cache creates a /cache/ folder in your wp-content and in that cache folder, depending on the settings you enabled there can be a couple of subfolders: DB, log, minify, object, page, page_enhanced, etc. These folders are the cached minified files, objects, pages, etc. Once W3 Total Cache is disabled and the /cache/ folder is deleted, the visitor on your website will not be seeing any cached pages.
    If you are using CDN you should purge the CDN also. if not you can skip that part. The default .htaccess means that no W3TC browser cache rules will be applied so the files are no longer cached in browser meaning there is no expires header, gzip, cache-control, etc.
    This all being said, the issue you are having is not caused by deleting and uninstalling W3 Total Cache.
    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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