Support » Plugin: DuracellTomi's Google Tag Manager for WordPress » Pages reloading 6 times only on firefox

  • Hi There,
    We are having a big issue which is also messing up with our data on GA. I noticed that our website loads 6 times ONLY on firefox which makes it difficult for user to go back to the previous page. Customers then need to click back about six times to get back to the previous page. I have investigated by deactivating all the plugins on our site then figure out that it is your plugin. 60% of our customer use Firefox and this is hampering sales. This is happening on our two woocomerce sites that is currently using DuracellTomi plugin.
    Can you please help!

    • This topic was modified 3 months, 1 week ago by  banky97.

    The page I need help with: [log in to see the link]

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  • Plugin Author duracelltomi

    (@duracelltomi)

    Hi Johnson,

    I checked your site and as I can see there might be something inside your GTM container that causes this behaviour. If I block any network request in Firefox to your GTM container (thus leaving GTM4WP active but blocking GTM itself) does not produce this page reload.

    You could test this by changing the GTM container ID in plugin settings to some fake ID like GTM-XXXXXX
    If you change the container ID in plugin settings and the page reload issue resolves, you should check your tags, especially your custom HTML tags as they could include something that cases this issue.

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