Support » Plugin: Email Encoder - Protect Email Addresses » Pages not editable anymore (thrive architekt builder)

  • I build a Website using Thrive architekt (pagebuilder). After installing Email-Encoder the page is not editable anymore. When I deactivate the plugin the problem is still there. Even after deactivating the plugin I see the lock behind the email and I assume it is still protected. The builder is extremely slow and the cursor has disappeared. Also I cannot move any elements or photos.
    The site works normal and the dashboard and WP editor is still working. It is only the Thrive architekt builder that has problems.

    How to fix this I need to edit the pages for my clients.

    Regards

    G Lepesch

Viewing 1 replies (of 1 total)
  • Plugin Author Ironikus

    (@ironikus)

    Hi @lepesch – thank you a lot for your message.
    If you still see the lock behind the email after the plugin is deactivated, it is most likely that some cache is active that keeps the website from showing the newest content.
    The issues could appear due to a lot of factors.
    To make some further testing on that, can you please reach out to us through our website: https://ironikus.com/contact/
    This allows us to communicate easier and share further information on it.
    Thank you already a lot.
    If you have any questions upfront, feel free to reach out.

Viewing 1 replies (of 1 total)
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