Support » Plugin: Ultimate FAQ - WordPress FAQ Plugin » Page won’t load

  • As of today and rather out of the blue, any page with the FAQ shortcode on it simply refuses to load. I have updated all plugins and deactivated them all one by one. Still nothing. Any help appreciated!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support jaysupport

    (@jaysupport)

    What’s the exact shortcode you are using? I visited the link you shared and saw this shortcode:

    [ultimate-faqs ]
    

    Could you remove the space at the end, before the closing bracket, and see if that makes a difference? It should be the following:

    [ultimate-faqs]
    
    Thread Starter aysojennifero

    (@aysojennifero)

    Hi there,

    Thanks so much for the reply! I’ve removed the space and reactivated the plugin. Still no luck.

    Plugin Support jaysupport

    (@jaysupport)

    The only reason the shortcode would show as text like that, and not actually be rendered, is if the plugin is not active or the shortcode has been either incorrectly entered or entered in the wrong place.

    As such, if you have the plugin active, then make sure you are:

    a) Typing in the correct shortcode. Don’t copy/paste it in.
    b) Putting the shortcode on a regular page (i.e. not in a post, a different custom post type post/page, a widget, etc.). Also, if you’re using some kind of page builder or visual composer, make sure you’re using the right kind of element for the shortcode.

    Alternatively, you could try just using the Gutenberg block that we include, instead of the shortcode.

    Thread Starter aysojennifero

    (@aysojennifero)

    I had the plugin switched off when you viewed it. The site is often high-profile.

    I have the shortcode on pages and posts.

    https://www.aysovolunteers.org/get-the-faqs/

    https://www.aysovolunteers.org/important-announcement-playership-fee-increase-and-new-volunteer-membership-program-information/

    The shortcode is correct in both code and view mode, nothing is pasted. Everything worked fine up until a day or so ago.

    I’ve tried disabling the Classic Editor and using the Gutenberg block. Still no luck.

    Classic Editor is now switched back on and classic shortcode is in place, minus the space. Everything is as it should be, but I still have an infinite load happening.

    Plugin Support jaysupport

    (@jaysupport)

    Hi aysojennifero

    I understand that you need to keep the plugin deactivated because the site is live, but it’s going to be difficult to diagnose something like this without more information.

    Did you update anything (WordPress, plugins, your theme, etc.) recently? It could be that something was updated, caused a conflict, and may need to be rolled back for the time being.

    Could you check/provide error logs? This can be at the server/host level. You can also enable wp debug mode (https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug) to get an error output if errors happen on a certain page on your site. This information should definitely prove helpful if there is indeed a new error causing the hangups on your site.

    If the hangup only happens on a page with FAQs on it, you could try just creating a new page (that you don’t link to or make available in your menu) and putting the shortcode on that page. That way you don’t have to deactivate it always and we could actually see the behaviour.

    Thread Starter aysojennifero

    (@aysojennifero)

    Hi Jay,

    I actually got a reply from my server host, they’re super helpful. They tell me there’s a .JS in my theme that isn’t compatible with the latest WP update. I reached out to the theme folks. Hopefully they’ll clear up the issue once support is able to send me over my billing info, which has vanished from my account history (I’m having a really swell time over here!)

    >>>

    wp-polyfill.min.js?ver=7.4.4:1 Uncaught RangeError: Maximum call stack size exceeded
    at String.<anonymous> (wp-polyfill.min.js?ver=7.4.4:1)
    at RegExp.<anonymous> (wp-polyfill.min.js?ver=7.4.4:1)
    at String.replace (<anonymous>)
    at String.replace (eval at <anonymous> (shCore.js?ver=1.0.0:17), <anonymous>:1:4637)
    at maybeCallNative (wp-polyfill.min.js?ver=7.4.4:1)
    at String.<anonymous> (wp-polyfill.min.js?ver=7.4.4:1)
    at RegExp.<anonymous> (wp-polyfill.min.js?ver=7.4.4:1)
    at String.replace (<anonymous>)
    at String.replace (eval at <anonymous> (shCore.js?ver=1.0.0:17), <anonymous>:1:4637)
    at maybeCallNative (wp-polyfill.min.js?ver=7.4.4:1)
    The error is referencing shCore.js which is coming from wp-content/themes/infocenter/js/scripts/shCore.js

    >>>

    Thread Starter aysojennifero

    (@aysojennifero)

    Hi again,

    I’ve updated my theme, the FAQs now display, but instead of opening and closing, they send me to a new page.

    Any advice appreciated, the plugin is active and live, can be found here…

    https://www.aysovolunteers.org/get-the-faqs/

    Thanks so much,

    Jen

    Plugin Support jaysupport

    (@jaysupport)

    And it didn’t do this with the previous theme?

    Normally that happens for one of two reasons. Either there is JavaScript issue (which can, itself, be either that jQuery isn’t loading correctly [which usually happens because some other plugin or the theme is incorrectly enqueuing it] or because some JavaScript from another plugin or the theme is failing, which, in turn, isn’t allowing our JavaScript to run) or your theme has some kind of page loading animation/effect that is firing and cancelling out the JavaScript that runs our toggle feature. I’d say start by looking at the latter and then, if that’s not it, look for JS errors and conflicts.

    Hi. We face the same problem on our website, on different dev environments.

    To exclude problems on our side, we set up a brand new dedicated WordPress 5.3, with only your plugin installed. The plugin was set to display the answer on a dedicated page. We could:
    – create new categories
    – write new faqs
    – List them on a dedicated page

    Then we added a bloc that lists, in the answer page, the questions from the same category. Saving this fails, and from that point, there’s no way to access admin, nor front page.
    Tried both through classic editor and Gutenberg.

    Thread Starter aysojennifero

    (@aysojennifero)

    Our issue turned out to be our theme developers were not caught up with the newest WordPress update.

    Thanks @aysojennifero. And by any chance, do you know what needed to be corrected?

Viewing 11 replies - 1 through 11 (of 11 total)
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