Support » Plugin: WooCommerce » Page stuck loading

  • Resolved estevancarlos

    (@estevancarlos)


    I have a product bundle page is stuck with the animated preloader.

    It uses the Product Bundle extension for WooCommerce. It contains four products. These products have default settings. I am not sure where to start to address my non-loading page. I don’t have a public address for this site yet but perhaps someone can suggest a way to troubleshoot.

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  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    If you’re having trouble with the Product Bundle and have an active license, you’re more than welcome to reach out to the support team at WooCommerce.com. We’ll be happy to help.

    I have a product bundle page is stuck with the animated preloader.

    This usually points to a plugin or theme conflict.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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