Support » Plugin: Auction Nudge - Your eBay on Your Site » Page settings are getting wiped out

  • Resolved janak5

    (@janak5)


    Hi, my site has been working fine for the last few months then just today I got an error on a page with auction nudge:

    Auction Nudge Error
    Parameter error: No parameters were provided.

    On looking at the page in Admin I found all my settings were back to default – Ebay US (I use UK) and category id missing etc. When I correct and save they appear as though the settings are there but if you exit then go back in the settings aren’t there.
    Some page with auction nudge still work but if you go into edit page (and do nothing) the page stops working and comes back with the same error as above.
    If you exit edit page (without saving) and go back into the edit page the settings have disappeared even though nothing was changed or saved and that page is messed up for good. I have some pages working but I know if I go into edit page it will stop working.

    I’m using Enfold theme and have had no problems before.

    Have you any ideas?

    Regards
    Janak

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Joe Hawes

    (@morehawes)

    Hi Janak,

    Thanks for reaching out and I am sorry to hear that you are having this problem. I have heard about a similar issue before from a very small number users and have spent many hours trying to resolve it, but as yet I have not yet been able to replicate this my end.

    As far as I can tell, this appears to be a conflict with another plugin. Have you installed any other plugins since you got Auction Nudge working? You could try disabling any new plugins one by one to see if this corrects it, as a way of identifying the conflict.

    This issue is very frustrating, because it must be being caused by something specific to your setup, but without knowing what it is hard to fix.

    Please do let me know if disabling plugins yields any results.

    Joe

    Thread Starter janak5

    (@janak5)

    Hi Joe, I restored a backup and did plugin and theme updates one by one and the problem starts when I update the Enfold theme to the latest version.

    Are you familiar with the Enfold theme?

    Regards
    Janak

    Plugin Author Joe Hawes

    (@morehawes)

    Hi Janak,

    Thanks for going through those steps. After a little investigating, I found that a couple of other users who are experiencing this issue also use the Enfold theme, so you may be on to something there.

    I was not familiar with the theme, so I installed the latest version hoping to replicate this issue. I am running WordPress 4.7.2, Enfold 4.0.2 and Auction Nudge 4.4.2 (all latest versions at time of writing) and I have tried everything I can think of, but nothing I do causes the behaviour you are describing.

    There must be some difference in your setup, either with your hosting package, or a difference in how you have your WordPress install configured that I am not aware of.

    Are you using the Auction Nudge plugin on standard posts/pages, setup as described in this video?:

    https://wordpress.org/plugins/auction-nudge/installation/

    If you are willing, would you be able to send a quick message to me through the contact form below? This will mean we can communicate via email, as it would be good to obtain some further details from you (like a link to your site, a list of plugins you have activated and some screenshots of your WordPress admin pages showing your setup):

    https://www.auctionnudge.com/contact

    I would really like to get to the bottom of this issue, but until I can replicate this behaviour my end there is very little I can do. Anything you can do to help is greatly appreciated.

    Thanks,

    Joe

    Plugin Author Joe Hawes

    (@morehawes)

    After communicating with Janak over email, I was able to identify and resolve this issue. A bug in the plugin caused a conflict with some themes that deleted Auction Nudge settings from the edit post/page screen, causing the following error:

    Auction Nudge Error
    Parameter error: No parameters were provided.

    This bug is now fixed in version 4.4.3 of the plugin and it is recommended that all users update to this version.

    I also recommended that users check the pages which use Auction Nudge to ensure you were not affected by this issue. If your settings were wiped, you will need to re-enter them.

    A big thanks to Janak for helping to identifying this issue.

    Joe

    • This reply was modified 4 years, 7 months ago by Joe Hawes.
Viewing 4 replies - 1 through 4 (of 4 total)
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