Support » Fixing WordPress » Page not found problem after 3.7 update

  • Resolved chriscob


    I just did the automatic update and when it finishes, it goes to a page not found error ( It continues to go to this page whenever I try to access updates, either from the Updates menu on the sidebar or the symbol at the top of the page.

    How can I fix this? I need to be able to update plugins, and do future updates!

Viewing 13 replies - 1 through 13 (of 13 total)
  • P.S. This was after updating three other sites successfully.

    Yes, I just went through this entire process, every single step, and I’m right back where I started, with the same page not found error found at the top.

    Since this seems to be a path problem or redirect problem, is there someplace I can look in the database? I’m comfortable changing things there if I know where to look.

    I just noticed something else. The themes page is also “not found,” so I obviously did not change to default theme. I’m using a 2010 child theme which still seems to work.

    The themes page is also “not found,” so I obviously did not change to default theme. I’m using a 2010 child theme which still seems to work.

    If you can’t change themes/plugins in the Dashboard, try deactivating them using FTP/Cpanel.

    OK. I deactivated everything but 2013 and it made my site become a blank page and instead of getting the not found message when trying to go to the page to manage themes in the admin, I got a blank page. Doesn’t look like progress to me.

    (I put my theme back since it seems to look fine, exactly as it always did. I just can’t access it via the admin because of the page not found error.)

    What now?

    Actually, I just looked up your host and it’s very likely a hosting problem – see:

    OK, thanks, I’m in the chat queue on inmotion. They are always great to work with. Funny, the other sites I updated today are also hosted on inmotion…

    My .htaccess file is exactly the same (default, with no modifications to what WordPress installs) as it is on my other sites that work.

    I will try again today with inmotion (after a long long wait late last night my chat with support just disappeared in mid-conversation), but in the meantime, I wanted to make note of a pattern I’ve noticed about this problem.

    I can go to any page in the admin interface EXCEPT those that are flagged as needing updates, the updates page at update-core.php, the themes page at themes.php, and the plugins page at plugins.php. All of these pages are present in the admin folder, but any attempt to reach them results in a 404 error.

    I don’t understand the inner workings of WordPress that well, but this certainly looks like a clue to me. Could it maybe be something that really isn’t the fault of my hosting at all?

    My database is 5.5.30. The thread you referred me to a few posts ago is very ambiguous about what version is required, just that 5.2 is not good. Before I bother support at inMotion, it would help to have this information, since you’re suggesting I have a hosting problem.

    WP requires PHP5.2.4 –

    I’m not sure that hosting IS the problem – but since you’ve tried the usual steps to solve it and they have not worked, and because several other people on the same hosts have had issues, that’s a logical thing to check.

    FWIW, here’s another thread –

    The line in the .htaccess file in that thread solved my problem.


    Edit the .htaccess file in your ROOT (/) not WordPress folder (/public_html/) to force PHP 5.5 instead of 5.2


    # Use PHP52 as default
    AddHandler application/x-httpd-php52 .php


    # Use PHP52 as default
    AddHandler application/x-httpd-php55 .php


Viewing 13 replies - 1 through 13 (of 13 total)
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