I have just installed Timer Tracker with Contact Form 7.
When I click on Track Time to see the Time Tracker page, I have the following message : Page not found.
What to I do ? Create a page with a short code ?
Thanks in advance for your support.
The page I need help with: [log in to see the link]
Please do not ask for login or access to any user’s site again. You can be banned for that and lose your plugin in this site. it is that serious. I archived your reply.
Please read and reply that you understand and will not repeat that again.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
- Ask the user to install the Health Check plugin and get the data that way.
- Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
- Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
@jdembowski Ok, was trying to assist the user and was not aware of the policies.
@nicolan The Time Tracker home dashboard is available at your home url with /time-tracker added at the end.
If you go to your website’s homepage and then type /time-tracker in the address bar and click enter, are you able to view the page?
Please note the Time Tracker pages are only visible to logged in users so you must be logged in at the time. If you are not logged in, you will get a page not found error.
Thanks for your answer, it is indeed when I am on the xxx/time-tracker page that I have this message. I confirm I am logged in. WP is not able to find this page and I just don’t know why.
Why this /timer-tracker page is not created by the plugin ?
Please update to rev 3.0.9 and the error should be resolved.
Thanks for the new version.
I updated the plugin and desactivate/activate it and I have the same message /timer-tracker page not found.
Unfortunately I don’t get that error so if you could try the below it would help me identify and correct the issue.
If you navigate to your dashboard and the pages section you should see a Time Tracker Home page and then several pages listed below that. If you hover over the Time Tracker Home page and click view, can you get to the page successfully?
If you can, what is the url? And how does it compare to the url when you get the error?
Thank you for your help in correcting this.
I don’t see any Time Tracker page in my dashboard (I have only 26 pages). May be that pahe has not been created by the plugin.
Thank you for your patience. I’ve done some further investigating and found some functions deprecated by WordPress were causing an issue with the creation of the pages. I believe it is now resolved in rev 3.0.10. Would you update and try again?
Thanks for the investigation. It is now fine. However, when I updated the plugin, the WP scratch. I had to deactivate the plugin manually, uninstall it and redo the installation.
Thanks again for your support.
I do not understand what you mean by WP scratch? Are you now able to view the Time Tracker pages?
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