• Resolved CaroH

    (@caroh)


    There is a problem with this plugin which is causing the page to jump down. I have the plugin installed on these 2 sites: https://ceecc.org/ and https://clonburcloghbrack.ie/ and it is happening on both of them. When I disable the plugin the problem goes away. I have the latest version (3.2.1) installed on both sites. Can you help solve this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @caroh

    Hope all is well!

    I’ve visited both of your sites and can’t reproduce this issue. Would you please create a screencast with the page jumping down and share it with us?

    Is this behavior happens with a certain browser?

    Please run a quick check for a conflict with another plugin to see if the issue happens when only the Custom Sidebars plugin is active

    Deactivate all other plugins and the page is jumping. If everything is well, activate one plugin at a time to find the one that causes this.

    Follow the steps from the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Let us know how it went!

    Cheers,
    Nastia

    Hi, thanks for your reply.

    I’ve figured out what the problem was and it wasn’t caused by the Custom Sidebars plugin. I have a Facebook Like Box in sidebars on both those sites. The problem was happening because I had an add-on (Ghostery-Privacy Ad Blocker) installed in my Firefox Browser. I’ve disabled the add-on now and the problem has stopped. Sorry for blaming your plugin. I see now the reason why it stopped when I disabled Custom Sidebars was because it removed the FB Like Box.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Page Jumping Down’ is closed to new replies.