Support » Fixing WordPress » Page isn’t working. Currently unable to handle this Request. HTTP ERROR 500

  • I have recently inherited this webpage account for our club. When I go to log into the webpage admin section it displays the following error:-

    This page isn’t working

    http://www.outandabout4x4club.org.au is currently unable to handle this request.
    HTTP ERROR 500

    I was advised by the previous user that all she did was try to update WordPress as advised, it then went blank and wouldn’t let her back in. I have tried everything to get it back up and running.

    Please HELP! Many thanks.

Viewing 15 replies - 1 through 15 (of 20 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your Dashboard, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Seventeen theme to rule-out a theme-specific issue. If you don’t have access to your Dashboard, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Hi James, thank you for your response.

    Unfortunately none of this has helped.I am not very familiar with the coding etc of websites and am trying to do my best, however we do not have a hosting provider to help and I can not get the FTP to work nor can I find the .htaccess file.

    Is there anything else that I could try? I am not sure who initially set up the web page or when/how it was created which I know does not help and I have downloaded very possible file I think may help but am not getting very far.

    Thank you again and I am sorry to be difficult!

    You’ve got wordpress 4.7.5, right? Not as obsolete as I would have imagined with what your post initially mentioned 🙂

    There would be solutions (such as the typical: “reinstall wordpress”, which would take 5 minute tops and threaten with zero dot zero risks lof losing any data, it’s a bit like the “did you try rebooting it?” solution for hardware problems, it usually works), but they’d all require an FTP access at the very least.

    Your “we do not have a hosting provider to help” line is quite odd, can you really not turn to your hosting provider and ask them to tell you where to find your FTP login-password-host information? It’s the very least a host can do… A quick web search shows it’s Digital Pacific, they look OK…

    • This reply was modified 1 year, 7 months ago by  Sabinooo.
    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    I definitely agree with the above. What has been listed is what needs to be done, there is no magic fix in this case, but your hosting provider should be willing to help you with that.

    If not, perhaps now is a good time to move: https://wordpress.org/hosting/

    Hello There im experiencing the same problem am new to wordpress and to hosting can anyone help to fix that problem??

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Please follow the information already posted above in the topic. If you have any specific questions about the steps, please start your own topic: https://wordpress.org/support/forum/how-to-and-troubleshooting/#new-post

    hi
    I am open my wordpress wp-admin panel but not open.

    Website is currently unable to handle this request.
    HTTP ERROR 500

    my webside url is like

    https://simitesnetwork.com/wp-admin

    help me plz for this

    Hi ravindra193 make sure your database name,database username, password, and hostname are correct with what you created in the cpanel database

    Examples

    // ** MySQL settings – You can get this info from your web host ** //
    /** The name of the database for WordPress */
    define(‘DB_NAME’, ‘yourdatabasename’);

    /** MySQL database username */
    define(‘DB_USER’, ‘youruserdatabase’);

    /** MySQL database password */
    define(‘DB_PASSWORD’, ‘yourpassworddatabase’);

    /** MySQL hostname */
    define(‘DB_HOST’, ‘localhost’);

    Hello team wordpress…

    * Problem: Page isn’t working. http://www.cilcl.hk/ Currently unable to handle this Request. HTTP ERROR 500

    * What I did so far:
    1) After reading replies on this post I tried renaming .htaccess file (test.htaccess I rename like this)

    2) Rename the theme name – I am using Primetrans theme and rename it to test-Primetrans in order to force WP to default theme.

    3) In error_log file – today’s is 8th Feb 2018,

    [06-Feb-2018 11:03:33 UTC] The WC_Cart::get_cart_url function is deprecated since version 2.5. Replace with wc_get_cart_url.

    MEANING my last error occurs on 6th (2 days before) and not today. Means for today there are no errors.

    4) As going by the error I deleted the Woocommerce Plugin ( No more use of this plugin, So I deleted instead of deactivating. )

    5) In wp-config file – define ( ‘WP_DEBUG’, true ) (Make changes to true in order to get details of error, but didn’t work ).

    6) Rename index.php file – For testing I rename this file and create another file name with index.php and put following code (Just for testing)

    <?php
    echo “<h1>Hello World…</h1>”;
    ?>
    AND REFRESH THE PAGE. IT SHOWS THE OUTPUT AS HELLO WORLD. MEANS WORKING FINE.

    * Additional Info:

    I am transferring the wordpress website to another domain having different hosting. Please see below details…

    Current/source website:- Hosting – Hostgator & it is under a subdomain.

    Destination:- Hosting – Labelhosting and I suppose to put in the main domain i.e, cilcl.hk

    Also, I have successfully configured the database and so wp-config.php file.

    I think thhis much information is enough to look into the problem.
    If required more details please ask me.

    THANK YOU TEAM WP IN ADVANCE..!

    veerankiarunbabu

    (@veerankiarunbabu)

    Hey,

    This error may be because of some improper function of plugins or a theme.

    Solution: I got the same error. Just rename your “plugins” folder in Cpanel to “wp-plugins” and now you will be able to login. Change the theme and access your dashboard. Then again rename the “wp-plugins” folder back to “plugins”. Now try to find out the plugin which is causing this error and make sure that all the plugins are updated.

    Hope this works!

    sirsaleabd

    (@sirsaleabd)

    Similar problem, and I have just install wordpress using mojomarket for the first time. my site http://99set.com

    Hello team wordpress…

    * Problem: Page isn’t working. http://poddarrealty.com/ Currently unable to handle this Request. HTTP ERROR 500

    * What I did so far:
    1) After reading replies on this post I tried renaming .htaccess file
    2) Rename the theme name

    MEANING my last error occurs on 6th (2 days before) and not today. Means for today there are no errors.

    4) As going by the error I deleted the Woocommerce Plugin ( No more use of this plugin, So I deleted instead of deactivating. )

    5) In wp-config file – define ( ‘WP_DEBUG’, true ) (Make changes to true in order to get details of error, but didn’t work ).

    6) Rename index.php file – For testing I rename this file and create another file name with index.php and put following code (Just for testing)

    <?php
    echo “<h1>Hello </h1>”;
    ?>
    AND REFRESH THE PAGE. IT SHOWS THE OUTPUT AS HELLO. MEANS WORKING FINE.

    I think thhis much information is enough to look into the problem.
    If required more details please ask me.

    • This reply was modified 11 months, 3 weeks ago by  bhavinishah.
    flipsite

    (@flipsite)

    @outabout4x4
    I get your concern! I have been facing the Same Issues. Even I am a newbie and I have never done coding in my Life. Whatever I learned about WP, is all from Youtube Tutorials & Web Research. Now the Specific Problem we are all discussing over here is the Error” Currently unable to handle this Request. HTTP ERROR 500″

    First- Login to your cPanel. And then go to File Manager, Select the Domain Folder from Public_HTML. Once you are inside your Folder you should see these Folders again: cgi-bin, wp-admin, wp-content and so on… Right? I guess I am able to demonstrate you so far… Now You Should See A FILE named: “error_log”. Right Click and View it. You should be able to see all those error reports and the reason behind and which FILES have been affected. So far I guess your Error is with config.php File or php.ini File. So look into these errors and you can sort the problem very easily. If you need help contact me- developer@flipsite.in

    flipsite

    (@flipsite)

    During Migration Please do keep an eye on your DB. Before Migrating Make sure to take Backups for DB & WP Files. Also Don’t Forget to look into your .htaccess & php.ini FILES. As most of the error you guys facing, I guess because of this File.

    yachiro

    (@yachiro)

    Hello . I have the same problem happened to me
    I tried updating WordPress to the latest version.
    But during the update this error went wrong. So I could not access my account anymore ….
      Does anyone have a solution, my brothers ???
    The reason is known as I mentioned, the error happened when I tried to update WordPress…
    ♦ My site was working well and fast .. But when I was waiting for the update to end, the problem suddenly appeared
    . The problem arose ↓↓↓
    ” is currently unable to handle this request.
    HTTP ERROR 500 ”
    ◘◘◘ PLEASE Help ! if you are familiar with this ERROR ;(

Viewing 15 replies - 1 through 15 (of 20 total)
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