Support » Plugin: File Away » Page is no longer working

  • Hi Thom,

    We’ve been using File Away for years on this page and it has always worked great; however, just recently it stopped working correctly.

    The strange thing is, when I’m logged into WordPress, it works as expected. When I’m logged out, though, I get the dreaded “This page isn’t working”.

    Any advice on how to fix this issue?

    Regards,
    Jesse

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi Thom,

    I’m sorry to bug you but I could really use your help. As I mentioned earlier, the page that incorporates File Away just stopped working and no longer lists our downloadable PDFs. It does work for me when I’m logged into WordPress, but anyone who is logged out receives a “This page isn’t working” in Chrome and “Hmmm…can’t reach this page” in MS Edge.

    Nothing has recently changed. SSL has been in place for several years. No new plugins. No configuration changes.

    Any idea why a browser can no longer connect to the page when someone is logged out of WordPress, but can when logged in? Please advise.

    Regards,
    Jesse

    Plugin Author thomstark

    (@thomstark)

    File Away hasn’t changed either, so…. I don’t know.

    Do you have any php errors you can show me?

    I checked the error_log and didn’t find any PHP errors.

    I also experimented with deactivating any plugin that was updated around the time that the page began failing. It had no effect.

    Hi Thom,

    I’ve been troubleshooting a bit more and I have found that if I remove recursive=”on” or replace it with directories=”on” the page works as expected.

    Do you have any idea why using recursive=”on” is now breaking my page and how I might fix it? Please advise.

    Thanks,
    Jesse

    Hi Thom,

    I think I found the issue. What appears to be happening is I’m hitting a folder and/or file limit. If I delete several folders in my directory, the page works as expected even with recursive=”on”. I don’t seem to have the same folder/file limit with directories=”on”, though.

    Is there anyway I can increase the folder/file limit so I can use all of my directory content and still use recursive=”on”? Please advise.

    Regards,
    Jesse

Viewing 6 replies - 1 through 6 (of 6 total)
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