page up

  • Resolved etourismkorea

    (@etourismkorea)


    6 years, 2 months ago

    Hi,

    I want like to ask how I can make the page go up automatically whenever I click Previous or Next button. Currently we have to scroll manually to go to the top.

    Hope to hear from you soon! Thank you.

    • This topic was modified 6 years, 2 months ago by etourismkorea.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    6 years, 2 months ago

    Hi,

    The form should scroll up after going to the next or previous page. There could be a JavaScript conflict on your website.

    Could we please have a look at the form? Please post the link to the page where you have it published.

    Thanks! Have a good day!

    Thread Starter etourismkorea

    (@etourismkorea)

    6 years, 2 months ago

    Hi,

    Thank you for you reply.

    Form page link is https://www.koreaetour.com/Customer-Satisfaction-Survey/
    And Password is ‘etourism’

    Thank you 🙂

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    6 years, 2 months ago

    Dear user,

    May I ask do you want the form after clicking Previous or Next buttons to scroll up to the top of the form or to the top of the page?

    Thanks in advance!

    Thread Starter etourismkorea

    (@etourismkorea)

    6 years, 2 months ago

    Hi,

    Thank you for your reply.

    I want to go to the top of the form when I click the button.

    Thank you 🙂

    Photo Gallery Support

    (@photogallerysupport)

    6 years, 2 months ago

    Hey!

    Could you please let us know which web browser do you use to test the form? We checked, but the scroll-to-top function worked correctly.

    We recorded a screencast while testing. Please have a look at it within this link.

    Thanks!

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    6 years, 2 months ago

    Hey!

    Could you please let us know which web browser do you use to test the form? We checked, but the scroll-to-top function worked correctly.

    We recorded a screencast while testing. Please have a look at it within this link.

    Thanks!

    Thread Starter etourismkorea

    (@etourismkorea)

    6 years, 2 months ago

    Hi,

    Thank you for your reply.

    It works well on PC.
    But, It doesn’t work on mobile phone and tap devices.

    Hope to hear from you soon.

    Thank you 🙂

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    6 years, 2 months ago

    Hi,

    Thank you for explaining that!
    In that case could you please contact our team at support@10Web.io and allow us to have a closer look at the issue?

    Please also indicate the link to this forum topic in your email. We’ll figure out a solution to the issue and share it here as well.

    Cheers.

    Thread Starter etourismkorea

    (@etourismkorea)

    6 years, 2 months ago

    Hi

    Thank you for your support.

    I sent you an email now

    Many thanks 🙂

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    6 years, 2 months ago

    Hi,

    I am happy to inform you, that our development team has resolved the problem on your website. They have replaced the following code in /form-maker/js/main_div_front_end.js file:

    jQuery('html').animate({
      scrollTop: form.offset().top - 150
    }, 500);

    To this:

    jQuery('body,html,document').animate({
      scrollTop: form.offset().top - 300
    }, 500);

    Please test the solution and let me know if the issue is fixed.
    Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
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