• Resolved Bahus

    (@bahus)


    I’m trying to deactivate the plugin with metadata clearing. As a result, the page freezes. I waited almost 30 minutes. Nothing changed. The plugin was not deactivated.
    I tried to clear through the plugin settings. The result is the same. The message “wait a few seconds” appears and the process freezes. These “few seconds” never end.
    How can I manually delete the data generated by the plugin to remove any data from the plugin from the database?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author fifu.app

    (@marceljm)

    Hi @bahus,

    FIFU Settings > Metadata > Clear Metadata.

    Thread Starter Bahus

    (@bahus)

    I asked about manual deletion.
    I already wrote about your method at the start that the page freezes.
    The plugin was deleted, but links like
    https://site.ru/wp-content/uploads/https:// then a link to an image on an external site are generated on the fly
    There is nothing like that in the database.
    What and where does the plugin add to wordpress that even after deletion it continues to work?

    Plugin Author fifu.app

    (@marceljm)

    Hi @bahus,

    Please go to FIFU > Status, copy the information, and send it to me. Then I can investigate why clearing the metadata isn’t working.

    Also, after trying to clear the metadata, please check if any error log is generated in the log file and send it to me as well.

    Thread Starter Bahus

    (@bahus)

    Отправлено на электронную почту support@fifu.app

    Where can I find the error log in the log file?

    • This reply was modified 8 months, 3 weeks ago by Bahus.
    • This reply was modified 8 months, 3 weeks ago by Bahus.
    Plugin Author fifu.app

    (@marceljm)

    Thread Starter Bahus

    (@bahus)

    Where should I send debug.log?

    Plugin Author fifu.app

    (@marceljm)

    Send it wherever is most convenient for you.

    Thread Starter Bahus

    (@bahus)

    I start the process of cleaning metadata. The page is darkened.
    After the green inscription “saved” appears, the switch returns to the “off” position. The darkening of the page is not removed.


    Only a page refresh helps.

    Send debug.log + link to the list of requests to the mail

    Thread Starter Bahus

    (@bahus)

    The plugin has a conflict with plugins:

    1. Jetpack Boost
      If the “Image CDN” function is enabled in Jetpack Boost, your plugin does not display post thumbnails on the main page.
      The metadata cleaning function works correctly in this conflict.
    2. Clearfy from WPShop.ru
      Thumbnails are shown on the main page.
      The metadata cleaning function hangs (it says that it is saved, but the dimming is not removed and the page is no longer available until you refresh the browser, after refreshing the page, all metadata remains in place).
      The “generate missing metadata now” function also hangs on dimming.
      The source of the problem is the recommended setting to enable in Clearfy “Disable JSON REST API”. When it is disabled, the functions for clearing metadata and generating missing metadata end correctly.

    The plugin versions are the latest. WordPress 6.8.

    • This reply was modified 6 months, 4 weeks ago by Bahus.
    Plugin Author fifu.app

    (@marceljm)

    Hello @bahus,

    Please go to FIFU > Status. Copy and send it to me.

    Thread Starter Bahus

    (@bahus)

    I sent an email.

    Hey @marceljm,

    Stef here, from the Jetpack support team – I have created a GitHub bug report issue here, in case it helps to collaborate with us on fixing this conflict.

    Plugin Author fifu.app

    (@marceljm)

    Hello, @erania-pinnera

    As the user was already informed, I installed Jetpack Boost days ago but couldn’t reproduce the issue.
    So for now, I’m waiting for him to send me the error log.

    If you’ve made more progress than I have in reproducing the issue, please let me know.
    The user hasn’t answered me, and no other users have reported it.

Viewing 13 replies - 1 through 13 (of 13 total)

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