Dear @toby11,
It’s really hard to provide a solution when we don’t see the popup live. 🙂
So let’s check the possible cases.
1. Please, check if the “Action on popup content click” option is NOT checked in your popup options, with “Redirect” sub-option: https://prnt.sc/pygmvv
It would be very helpful if you can share a screenshot of your full popup settings.
2. There may be a 3rd party plugin (or theme) js code affecting our plugin codes redirecting you after the form is closed.
So for this case, please, add the code below in the Custom JS (3) section of your popup to override those affecting codes: https://prnt.sc/pygqc5
jQuery('#sg-popup-content-wrapper-'+popupId).click(function(){
SGPBPopup.closePopupById(popupId);
});
Please, let us know about the results.
Dear @toby11,
Just wondering if our solution helped you?
Can you give us any update on this?
Thread Starter
Toby
(@toby11)
Still not working. Don’t know what to do at this point.
Dear @toby11,
As your website is not live now, the process of your issue solving is going really longer than needed.
We can’t do anything in this case but wait till your website is live.
We could give other steps as well to find a solution for your case, but I think it will be faster if you go live and setup a popup on a temporary page and give us a URL so it will be easier for us to determine and solve the problem for you.
We assure you, that as soon as we see that we’ll do our best to solve the issue within 24 hours.
Sorry for this situation, but our hands are tied in this case.
