Support » Plugin: Page Builder by SiteOrigin » Page Builder by SiteOrigin 2.11.8 – Error unzipping .zip folder

  • Resolved Joan Morci


    Hello team.

    This is the first time this problem has happened to me.

    – Update automatically and failed to unzip. Error.
    – Update by downloading from the repository in .zip format and uploading it through the Plugins section (which already allows updating from .zip from WP 5.5). Error.
    – Update manually. I unzipped the .zip. I overwritten folder with FTP Filezilla program. And I manage to update.

    When I update all the translations I get a bug again:

    Updating the translations of Page Builder by SiteOrigin (es_ES) …
    The package could not be decompressed. The package contains no files.
    The translation update has failed.

    Any solution?

    In WordPress Spain they say that this is usually an error in the format, it may be that it is not zip or that the file is corrupt.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew Misplon


    Hi Joan

    Thanks for reaching out.

    Unlike theme updates, we don’t create a ZIP file when updating plugins on Updates are managed via SVN, a version control system. The plugin repository then creates the ZIP file from the files we’ve uploaded and tagged as a new version. I’m not quite sure what caused the issues on your demo site. If you try again now, are the issues persisting?

    Thread Starter Joan Morci


    Hi Andrew.

    When I updated later on my published website everything was going perfectly. I suppose it was a specific problem.

    I have already seen that WordPress has indicated to me, by email, on other occasions that a plugin has not been able to update well automatically and on a second occasion, hours later, it has been able to do it well.
    In its plugins I never let the automatic update. I do everything manual but on that occasion it failed.

    It could be a problem of saturation of my web hosting. Since I had to do the updates on Sunday night (more people homebound by Covid-19 virus) and I usually do it on Saturday morning.

    Sorry for not answering earlier. Thanks for your explanation.

    Greetings! 🙂

    Plugin Author Andrew Misplon


    Super, glad to hear you’re making progress. Thanks for the detailed feedback. As questions arise, please, let us know.

    Cheers for now 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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