Hi,
Unfortunately, we cannot reproduce this problem on our local environment. Could you please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution. During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site. Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.
Hi,
We consider this topic as resolved. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.
