Page become unresponsive in Google Chrom upon click on Restore

  • Resolved krko

    (@krko)


    7 years, 11 months ago

    Hello,

    So I tried to restore a recent backup I created with updraft plus. I clicked on restore, got message ‘retrieving (if necessary) and preparing backup files’ and after a few second I got message from google chrome that the page has become unresponsive with option to kill or wait. I chose wait, but it’s been running now for several minutes with chrome asking me every few sec if I want to wait further or kill the page…

    Eventually I killed the page…

    My site works ok the only difference is that now updraft plus reports 72mb in use by plugin, before that it was 36mb. Can it be that I stopped the restore midway? If so how come it takes so much time. It should download pretty fast. Either way shouldn’t the page display the progress properly?

    Any clarification would be nice.

    krko

    https://wordpress.org/plugins/updraftplus/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter krko

    (@krko)

    7 years, 11 months ago

    I did some more checking and had a few more tries…

    I got to the ‘looking for entity’ stage which appeared to be hanging and than after 5 min or so it jumped to the ‘file ready’ stage (without progress bar advancing. it jumped from 0 to 100) only without the ability to click the restore button.

    So I waited some more and than after some more wait, the restore proceeded. I was able to click restore button.

    Than after some more long wait, I had two files ready – download themes and download uploads with once again unresponsive restore button.

    The most worrying thing about all this is that the interface is really hanging and there are no progress bars shown. So you don’t know what’s going on.

    Quite far from the smooth experience restore should offer…

    krko

    Thread Starter krko

    (@krko)

    7 years, 11 months ago

    Eventually the restore succeeded.
    The unresponsiveness of the interface and lack of progress bars is what led to these posts. Everything is fine now, I just thought you might wanna check how it can be improved.

    By the way, my website is quite large, 650MB approx.

    krko

    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 11 months ago

    Hi,

    The UpdraftPlus interface updates after each operation is complete. If the site is large and the server is not very fast, it can appear that the page has hung.

    We will add a note to our development list to look into improving feedback during a restoration.

    Thread Starter krko

    (@krko)

    7 years, 11 months ago

    Hi There,

    The site is large but the server is fast…
    It’s a VPS with 8GB RAM and 4 cores…

    krko

    Thread Starter krko

    (@krko)

    7 years, 11 months ago

    Anyway thanks for forwarding it to development team

Viewing 5 replies - 1 through 5 (of 5 total)
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